I have been living in the Back Bay for 27 years. I have never, never been serviced by a dry cleaner as well as Lapels at 273 Newbury St. These guys got it right. Every time I go in it seems I have some mess to drop off. They always work to solve my problem, ex. food, wine, baby formula, whatever. They accommodate my schedule and I have the owners cell phone number. I did't even ask for it. If you must dry clean you owe it to youself to go to Lapels.
Pros: Customer Service, quality
Cons: They call you to ask how everything is
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