Lakeside Toyota

THIS IS DEFINITELY THE WORST SERVICE I HAVE EVER EXPERIENCED! IT TOOK 2 MONTHS FOR MY VEHICLE TO GET ""FIXED"" AND I AM STILL FINDING PROBLEMS WITH THE WORK WHICH WAS DONE AT LAKESIDE! Taking my truck to Lakeside Collision after my accident was the worst possible thing I could have ever done. I was involved in a hitand run in August of '07 and had to take my truck to a service center approved by my insurance company. Since Lakeside was a ""Premier Service"" center (according to my insurance co.) I would not need an adjuster to go out and estimate the damages thus, allowing me to get my truck back faster...so I thought. After two MONTHS and 6 supplemental payments from my insurance company, my truck was 'ready.' Upon inspecting my vehicle I noticed the work was extremely poor. Again, my truck had been there for two MONTHS! Frustrated, I made a list of all the issues I had and left my truck at the body shop. The next day I called Travis, the manager, and informed him of all the issues I had with the truck and he said they would be fixed. When I went back to retrieve my vehicle, again inconveniencing someone else as well for a ride, several issues still existed. I was extremely upset at this point and figured this guy cannot get these simple details fixed so, I took the truck home. After all, the insurance company only pays for your rental for 25 days and this is about day 60 and I'm losing this battle. Eventually, I got back in touch with the insurance company who sent over a specialist to get my issues resolved. \r My truck sat in their lot for almost 1 1/2 months before it was even touched by anyone. The insurance supplements 'show' that Lakeside was working on my truck for the duration, however, ordering parts does not mean work is being done. Since no adjuster needs to go out to this 'premier service' center, Lakeside is free to take as long as they want. Don't waste your time or money here! THIS STORY HAS BEEN ABBREVIATED TO COMPLY W/IN THE GUIDELINES OF THIS SITE Pros: Good location Cons: Everything else! more

After having some damage to my vehicle by a tornado in New Orleans I brought it to Lakeside Collision Center. I had damage on the driver side door and also the rear of the vehicle. I dropped my vehicle off on February 26th and picked it up on March 6th, 2007. After paying for the repairs I got into my vehicle and after turning on my radio I IMMEDIATELY noticed that the clock in the car was not correct and the radio presets were all gone. The only other time that has happened was after I had the battery replaced. I thought it was strange that the battery would have been disconnected for the work they were to have done. But I did not make a big deal about it because I though that was the extent of the problem. About an hour later when I was washing my vehicle I noticed there was a powdery white finger print on the switch for the fog lights on the vehicle. I thought this was strange because why would anyone be using the fog lights when it was in the shop. Come to find out BOTH of the fog lights were burnt out. (Both of the lights were working on February 25th.) The man that handled my vehicle, Travis told me that they had no reason to disconnect the battery. (I totally agreed with that but that does not mean that someone that had access to my vehicle at the center did not do just that!!) So because they had no reason to disconnect the battery, Travis said that they are not responsible. \r THE FACT IS MY BATTERY WAS DISCONNECTED SOMETIME BETWEEN FEBRUARY 26TH AND MARCH 6TH. DOING THIS RESULTED IN THE BLOWING OF BOTH OF MY FOG LIGHT BULBS THAT RETAIL FOR $19.99 EACH. I tried MANY TIMES to talk to the Manager Gary Steevs of Lakeside collision Center but he REFUSED to return any of my calls. This center is a very unprofessional place & it seems that anything that happens to you vehicle that is in there Care, Custody and Control is not there problem. My opinion is that you avoid lakeside collision center and go to one that is a member of the B B B. Pros: The paint work was in good/acceptable condition. Cons: Not honest about the materials used on my truck & NO Accountability for damage done to my truck when in there care!! more