La Mar Hyundai

I went in to have the freon level checked because my A/C was not blowing cold. Turned out I had been driving on a blown radiator. The A/C was switching off because the car knew it would overheat otherwise. The service advisor came to give me the news that my car was going to cost $1189 to repair and that instead of needing freon...I needed a new radiator, hoses and a thermostat. I cried. My husband has been out of work for two years, our savings account had been wiped out a long time ago and we did not have $1200 to repair the car. The service advisor left me alone to collect myself and when he returned he said that if they used "after market" parts, they could save me alot of money and then the service man said he could do the job in 4 hrs instead of the suggested 4-1/2 hrs.....in all, my bill was reduced to $550.00 + tax. They offered to let me pay $200.00 when I came to pick up my car (the next day) and they allowed me to write a post-dated check for the balance that would coincide with my next payday. I would not have been able to get my car serviced without this and I was completely blown away by their grace and kindless. They explained to me that they truly cared about their customers and that it wasn't all about the money. Well they proved that to me and I can't say enough good things about my experience. more

There is awesome!! more

The service advisors - Rick and Peter are great. Friendly and knowledgeable - they don't push unnecessary service on you, like at other dealers, just what you need. I've had different things done and have not had a problem. I even did a dumb thing and got my car stuck in a gravel area. During an oil change, I told them this and they did a quick check to make sure I didn't do any damage, which I didn't. more

Respose the survey more

This location provides helpful and prompt service. With an appointment, wait time is almost non-existent. Thanks Cerritos Hyundai. more

very attentive and courteous personnel more

I would buy a Hyundai here just for the service department! more

Job well done more

I have had many problems with my 2013 Elantra and this Service center has been very unconcerned about helping fix the problems. more

although I had to return to have my wheels re-balanced, they were very professional and very accomadating. more

the best service department i've ever been to! just the best! more

What do you want? more

I dropped my car in for routine 60K mile maintenance and the whole schedule to drop off process was fast and easy. Prices were on par with what you would expect from a dealer, and the service attendant searched for deals/coupons to lower the cost for me. The pickup was a little poor as all of the attendants were engaged or not present when I got there and I had to wait 5 minutes to be helped. The Hyundai service lounge here too is non-existant and there are no indoor seats available there so plan on waiting outside or going nearby for a bite to eat etc. Overall the staff was very nice and pleasant, and I think my experience with waiting was a result of bad timing, rather than what you should expect. more

i HAD TO WAIT MORE THAN 2 HOURS FOR A SIMPLE OIL CHANGE!!!!!!! more

The sales team is great, I'm always greeted when I pull up to the dealership. Ricky is the best at cerritos hyundai more