La Jolla Village Cleaners

I paid $50 to clean my suede jacket - that was a big mistake. The jacket was returned one week later than expected, still dirty. The woman in charge of that enterprise refused to give me my money back. She didn't deny that the jacked wasn?t cleaned properly, she simply said that it wasn't her problem, and that she ?never gives money back?. She sent the jacket again to her contractors, it was returned in a slightly better condition, 5 weeks (!) after its initial submission. She said there is no compensation for delay and/or pure quality. I did not get a single word of apology from her. The La Jolla Village Cleaners should be avoided at all costs. Pros: nothing Cons: please see below more

I've been to this cleaner for three years and I've had constant weekly business with them. I've had torn shirts or odd smudges I have not seen before I've sent them off, but never complained or second guessed the manager. Finally when I voiced my complaint about a particular expensive white shirt, she tells me that she does not want my business anymore! Although I've had them redo shirts that do come back clean a second time (which would then show that they don't do a thorough job in the beginning) I've never complained about a torn shirt and that sets her off to say that I ask too much!!! For the record, within three years I've had maybe 15 redos give or take a few, but thats hardly anything that amounts to a customer who comes in weekly with a 3-8 articles of clothes. Yes a business has a right to refuse service, but it's wrong when the business ends up ripping your shirt!!! Pros: open from 7AM till 7PM Cons: they'll insult you, not clean and rip your shirt, parking is generally bad in La Jolla Village square more