Jasmine was great. She kept me informed every step of the way. She called to tell me I was next on the list and then she called when the tech was on his way.
The tech was the best. I explained the problem. He checked everything he could, explained the issues with me unit, very informative, so that I could make the best decision that worked for me. Very upfront and honest. I appreciated his expertise and professionalism. I decided, with the age of my unit it was not worth attempting to repair, which had no guarantee with parts availability. I cannot replace my central unit at this time but as soon as I can I will be contacting Keefes to do the job.
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