John Muir Urgent Care, Brentwood

This review actually has nothing to do with a doctor in this office but more about how they (the staff ie Tanya and another girl I forgot her name) handle medical needs and new patients. This is not for urgent care, it's for the family practice office (same people). The first available appointment for new patients was 4 weeks away. Now, I developed step throat and I've called 4 times to try to get seen earlier because I cannot afford to miss work. They could not see me. I asked to be put on a waiting list and they said yes. When I asked if they had my info they said no....how can they call me if they don't have my info. She was giving me the run around. I developed a low grade fever and have had it for three weeks (my appointment is next Tuesday) but they still can not see me. I just discovered a very dark textured spot on my skin and they still can not see me any earlier. Now, they have urgent care but my medical ins bills 100% against my deductible and I cannot afford a $250 office visit. Besides, why am I paying for medical insurance if it does not cover my needs. My point, they (2400 Balfour road) could care less if I was dead. \r \r When I had kaiser (for the last 7 years) I could get a telephone appointment and get medicine within that same day. They don't do anything like that. They just keep telling me no, no, no....we can't help you. How is this patient care?????? I don't care if I am new, I'm a human and medical practice should carry a certain sense of responsibility to care for individuals. I'm a paying customer and I feel like I don't matter.\r \r ---update--- 4/4/14\r \r I'm a few days away from my overdue appointment. The office (for the second time) calls my emergency contact to change my appointment without even notifying me...the patient. Why would one call an emergency contact as the primary contact???? I had to change my day off (my emergency contact scheduled the first available appointment) to accommodate the doctors schedule otherwise my appointment would have been in May. That would have been upwards of 50 days to get an appointment for a new patient. I told the doctors office that I don't care which doctor they give me, I'll take the doctor that has the most availability. This has gotten beyond bad. Almost comical. Maybe they saw this review and decided to punish me? more

Here is my experience with the John Muir Urgent Care Center in Brentwood California in April of 2010.\r --------------------------------------------------------------------------\r There are 3 stainless steel screws in my 13 \r year old daughter's ankle now. The problem is that 7 days previous to this, she was seen at the John Muir Urgent Care Center in Brentwood, CA and sent home with a temporary splint and told to come back to the Urgent Care Center for a re-check in 7-10 days. The Urgent Care ""Doctor"" had x-rayed her ankle and said that there was ""No Fracture and to come back for a recheck in 7-10 days"". \r \r After 7 days of my daughter's suffering in extreme pain and swelling / bruising that was getting worse, we decided to follow up with an orthopedist who specializes in pediatric sport injuries. We walked into his office in San Ramon with the x-rays that the Urgent Care ""Doctor"" had taken. The Orthopedist within minutes of seeing the x-rays, immediately called and scheduled emergency surgery for her. Within hours they had placed the 3 stainless steel screws in her ankle due to a Salter Harris type 4 ankle fracture (both bones), tibia and fibula broken in multiple places and growth plate involvement.\r \r If we had not been anal proactive parents making the appointment ourselves to see the orthopedist, my daughter's ankle might have not been able to be repaired correctly.( After 7 days the broken bones begin to tack back together, of course in the wrong places.) \r \r After several months she is now healing ( no thanks to the Urgent Care Center )\r \r If I seem to be mad , then you are reading this page correctly. I contacted the John Muir Quality Assurance Dept. and filed a formal complaint against the center and the ""Doctor"" .(who still works there)\r \r After several weeks they informed me that the review was performed and that they could not tell me the results (due to a wonderful California law which protects the Doctors ). \r \r Then the final blow was that the co-pay bill (which I disputed since the visit to the Urgent Care Center was a obvious waste of time and was told to pay it or collections will be calling) arrived for the John Muir Urgent Center for $530 dollars, just to top off a bad experience. I will be driving to Sutter the next time that I need a \r hospital.\r \r This is my opinion based on a horrible experience at the Brentwood John Muir Urgent Care Center located at \r 2400 Balfour Road, Suite #120\r Brentwood, CA 94513\r (925) 308-8111 more