Here is my experience with the John Muir Urgent Care Center in Brentwood California in April of 2010.\r
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There are 3 stainless steel screws in my 13 \r
year old daughter's ankle now. The problem is that 7 days previous to this, she was seen at the John Muir Urgent Care Center in Brentwood, CA and sent home with a temporary splint and told to come back to the Urgent Care Center for a re-check in 7-10 days. The Urgent Care ""Doctor"" had x-rayed her ankle and said that there was ""No Fracture and to come back for a recheck in 7-10 days"". \r
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After 7 days of my daughter's suffering in extreme pain and swelling / bruising that was getting worse, we decided to follow up with an orthopedist who specializes in pediatric sport injuries. We walked into his office in San Ramon with the x-rays that the Urgent Care ""Doctor"" had taken. The Orthopedist within minutes of seeing the x-rays, immediately called and scheduled emergency surgery for her. Within hours they had placed the 3 stainless steel screws in her ankle due to a Salter Harris type 4 ankle fracture (both bones), tibia and fibula broken in multiple places and growth plate involvement.\r
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If we had not been anal proactive parents making the appointment ourselves to see the orthopedist, my daughter's ankle might have not been able to be repaired correctly.( After 7 days the broken bones begin to tack back together, of course in the wrong places.) \r
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After several months she is now healing ( no thanks to the Urgent Care Center )\r
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If I seem to be mad , then you are reading this page correctly. I contacted the John Muir Quality Assurance Dept. and filed a formal complaint against the center and the ""Doctor"" .(who still works there)\r
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After several weeks they informed me that the review was performed and that they could not tell me the results (due to a wonderful California law which protects the Doctors ). \r
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Then the final blow was that the co-pay bill (which I disputed since the visit to the Urgent Care Center was a obvious waste of time and was told to pay it or collections will be calling) arrived for the John Muir Urgent Center for $530 dollars, just to top off a bad experience. I will be driving to Sutter the next time that I need a \r
hospital.\r
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This is my opinion based on a horrible experience at the Brentwood John Muir Urgent Care Center located at \r
2400 Balfour Road, Suite #120\r
Brentwood, CA 94513\r
(925) 308-8111
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