John Moore Services

I had a leak in my yard and the people at John Moore reacted very quickly. THey scheduled an appointment, showed up on time and fixed the problem promptly. I recommend John Moore for plumbing. The technician was neat and polite. He even offerred a suggestion about how to make sure my lawn grows back well. more

I have never used the services of John Moore before and I am very impressed to say the least! The technician that came out to the property was very professional, kind and explained everything in detail and answered all of our questions without making us feel that we were taking to much of his time. He gave us two options which is unusually for a plumbing company but we felt as though he was very honest and looking out for our interest. Even though this is a commercial property they did not charge us for an estimate, this alone sets them apart from everyone one else! I will be using this company again, I have worked with several other plumbers but never had such a positive experience. Anyone who get along with three different personalities at a time (a supervisor, manager and maintenance person), answered all of our questions and left with us all happy, that is quite a plumbing company indeed! Sheri more

I was impressed with the professionalism of John Moore. The rep was very though with his description of what was needed for the repair. We rent the home, so we showed the home owners what is needed. I don't have the say so to do the work, but I can say that if I owned the house I would feel very good about them doing the work, since they put a life time warranty on their work and its transferable to a new owner. There was no charge for the estimate. Wow!! more

If I could give them no stars I would. I wish I had read these other reviews before I trusted the comercials. The plus side -- they did call before they came and did show up, plumber, Ramez, was very polite. However, he was not an honest man. What should have cost 69 dollars to clear ended up costing me 568.98. John Moore charged 299.99 to remove my toliet to run the snake...which I found out did not even need to be removed. He never touched the camode before he made the decision to remove it. I guess a precentage of 299.99 was more desirable than 69.99. He also did not tell me that he did not need to use the camera AFTER the clog was cleared...which took about 20 minutes and 199.99 more dollars. I called John Moore after I realized I had been had and a manager was supposed to call me back within 4 hours...I'm still waiting and that was on Jan 4! The woman that answer the phone was very nice and even SHE was shocked that he did not tell me those two items were optional! So, Ramez, what a charming thief you are...so polite...remember what goes around comes around. more

We were very pleased with every thing John Moore Services did for us. They came out on short notice . The problems we had were electrical and plumbing. Both issues were fire danger and the men worked until 9 P.M. to finish the job. They were very professional . We received excellent Customer Service with every dealings with them from the phone call to make the appointment to the completed work. We will recommend them to our friends and family. more

John Moore Services acted very promply when I called with a sewer problem. The technician arrived promptly and corrected the problem his first time out and the rate I was charged was unbelieveably low. I will call them again if i ever have another plumbing problem. more

John Moore helped me solve a couple of electrical problems in my home. The technician was professional, friendly, fast and thourough. A great service experience. more

Ecellent service more

John Moore resolved some plumbing problems, primarily leaks and resolved them quickly in spite of unexpected difficulties along the way. Outside hose bib leaking with a 20+ year old faucet. The builder had put the feeder line through an interior wall. Resolved the issue quickly with minor difficulty finding the feeder line and replaced the faucet.\r \r The kitchen sink faucet, also 20+ years old, securing bolts were so corroded from leaking water the tech had to saw the faucet off the sink. Again, problem quickly resolved.\r \r Replaced several other shut-off valves and resolved some supply line issues to toilets, etc. with great efficiency.\r \r Efficient, on time, respectful, and made sure I knew unusual plumbing issues they encountered as well as making sure costs were well known before starting the work. The only slight disappointment was the cost for service but it has been a long time since I've hired a plumber.\r \r I'd hire them again. more

If I could give these guys a negative score I would. My parents used them to remodel two of their bathrooms and to say that they have been unprofessional would be a HUGE understatement. I am not going to list every single issue because there are many and it would be too time consuming but I will let you know about some of the major problems. To begin with, there appeared to be a complete disconnect between their own people. The right hand had no idea what the left hand was doing. It seemed as if there was zero communication between the designer, management, work foremen and actual laborers. As an example, one day two men showed up, who incidentally spoke pretty much zero English. And mind you, they showed up only after my parents had to hassle your company to have someone come over and actually start the work, an entirely different matter which I will address below. Not only was the work quality not very good - many tiles were visibly crooked - but the grout used was completely wrong. It made the poorly laid tiles look even worse. When we tried to explain to them that it was the wrong color grout, with some effort, they raised their shoulders and relayed to me that that is the color grout they were told to use by the superiors. The shower tiles had to be completely redone because of the poor workmanship and wrong color grout. Secondly (something raised above), John Moore's employees did not keep with the work schedule and, in fact, many times never even bothered to show up at appointed times. On many my parents stayed home, waiting for workers from JM to show up and resume work, only to be left waiting. When my parents complained they received excuses from JM's management and empty promises that definitely someone will come soon, only to be let down again. The no-shows happened on a consistent basis and became quite irritating and taxing. It felt like JM didn't really give a damn about the job once they pocketed the money. They put my parents on the back burner, occasionally sending over someone to do a little here a little there to keep us off your backs. It felt very insulting. Mind you, both bathrooms were supposed to have been completed by June 2011 and it is now December 2011 and the aforementioned issues are still issues. And what makes this even more infuriating and insulting is that no one even bothers to call to let my parents know that no one will show up. As a common courtesy, your company can at least make it a practice to let its customers know that your laborers will be a no-show. You provided excuses all throughout this process as to why things are being delayed (Never mind the fact that your employees just did not bother to show up). This material had to be reordered because it is not available, or because there were issues with delivery, or there were ""other"" problems. While I can understand that sometimes things are not delivered exactly on time, your company knew before hand exactly what had to be ordered. We sat down with the designer in may and drew up a plan and determined what material was needed for the bathrooms. How dare you make excuses four/five months past the agreed upon completion date that you ordered the wrong item. Both bathrooms were supposed to have been completed by June. It is now December and not even the first one is done. With John Moore you don't ""get more"", you get a very poor service. more

Scheduled service for my A/C on-line and received a call to schedule within 20 minutes. Technician was courteous, professional, and very customer service oriented. The technician was even able to come earlier than my appointed service window. Would highly recommend! more

The technician never arrived after 4 calls to the dispatch - I cancelled needless to say more

My husband met plumber from John Moore at our rental property for the purpose of unplugging sewer line. The plumber technician's interpretation of video was that sewer lines under the house and to the main sewer were broken and should be replaced at the cost of $19,000.00. The next day another plumbing company ran another camera which showed absolutely no problems with any of the sewer lines. We believe the John Moore technician to be incompetant or he was perpetraing a scam to obtain a totally unecessary $19,000.00 job. \r BE CAREFUL!!! OR AVOID ALTOGETHER!!! more

I experienced a plumbing backup in the main line; washing machine drained into the kitchen sink! Yuck. One call to John Moore and the tech was here. He was dressed in uniform with booties! Explained the work required and charges. He completed the job and I was back to my life. Great folks - don't hesitate to call John Moore. more

A shame you have to give out at least one star because they don't deserve it. Secheduled an appointment for which they told us they would call 40 minutes before they showed up. No call and no show. When we called they said they went to a house that was obviously the wrong house. I asked ""why didn't they call"" which I never got a response. Stupid me rescheduled for the next morning which they no called and no showed once again. When I called they came up with different excuses such as we rescheduled (only because you idiots didn't show up) and then they said we refused service (once again not true; never showed up). Botton line how can they fix a plumbing problem when they can't even schedule the appointment correctly?? DO NOT CALL JOHN MOORE! more

Had trouble with kitchen faucet, called John Moore Services and scheduled appointment. Technican was prompt, professional, and keep the kitchen neat and clean. Tech fixed bathroom drain and even kept the bathroom clean. We're very satisfied with John Moore Services and will use them again when needed. more

I had gone online to schedule an appointment on Sunday. A representative called me 3 minutes after I hit send to schedule an appointment for the next day. The technician, Danny Parret, was very prompt and went above and beyond in service. He fixed by bathtub drain and also took a look at a stuck sink stopper. He loosened nut and realigned the hook and my sink was fixed too. I didn't have cash to tip him so all I can do is brag. Very satisfied customer. more

I called John Moore simply because I could remember their number off the top of my head from the TV commercial, but I'm glad I did. Derric the electrician that came round to provide me a FREE estimate (others wanted to charge me $125) spent at least an hour looking at the issue I was having, offering advice and even answering unrelated questions about home electrics. I was able to get Derric back within a week to complete the work requested, which he completed promptly and to a high standard. He even completed some additional work at no extra cost having identified a code violation in my circuit box. I would recommend without hesitation more

Prompt plumbing service. Cost and options explained before any repairs done. more

This is the Best Service I have had..I joined the yearly check program where they contact me and remind me it is time to change filters etc..also to have heater or AC checked..Both times the Techs have come out they have been gentlemen, understanding of my concerns about unit and they are timely and clean. I will continue to use them and have even inquired about their pest control service and electrical services...Very quick on service calls..called this am and he was here at noon...What a Service now adays when everyone wants you to wait...THEY ARE GREAT!! more