Intercontinental

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4.9

327 reviews

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id: 27827140

100 Chopin Plz

Miami, FL 33131

(888) 259-8696

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Reviews

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Best	Day 1 Fantastic customer reception Good afternoon,I arrived in Miami at the Intercontinental an hour ago and I must compliment your staff on greeting me with a sincerity that I have not received in quite some time ...
Worst	All reviews seem positive

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exceptional customer service 3/31/2012

by oxley at ReviewFrog.com Provided by ReviewFrog.com

Joey is an amazing lady with a love for service, along with her colleague josh, they served a bar 4 deep and kept smiling the entire time with no stress showing! They were under the pump! Lewis did his very best to help where he could and should be Acknowledged for his efforts. Awesome effort, customer service to inspire. Well done and thank you for making us still feel special among all the chaos, we will be back just to see you!!!! more

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wonderful 3/28/2012

by jimmy, at ReviewFrog.com Provided by ReviewFrog.com

The food was great the service was excellent and the whole staff was friend. more

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Ian 3/28/2012

by Kayla at ReviewFrog.com Provided by ReviewFrog.com

Ian is the best host that I have ever met in my life and the service was excellent. more

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thank you 3/25/2012

by sondra at ReviewFrog.com Provided by ReviewFrog.com

Jorge took care of me all week. And he makes the best key lime martinis. more

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wonderful! 3/25/2012

by Emily at ReviewFrog.com Provided by ReviewFrog.com

I had a great time here and it was very clean ad beautiful! I recommend this hotel VERY much: more

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Jay 3/23/2012

by BB at ReviewFrog.com Provided by ReviewFrog.com

Thank you Jay for your attention to detail. You truly made my stay at the spa extra special. Kudos to Jay for your exceptional customer service. more

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Natalia Is the best 3/22/2012

by ana at ReviewFrog.com Provided by ReviewFrog.com

Excelent drinks... Always smiling.. Made me feel special. I will come back soon to have a miami mystique martini. more

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review bar service 3/21/2012

by Juana at ReviewFrog.com Provided by ReviewFrog.com

Great service! Great drinks! Joy is the best! more

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Henroy the great!!!M! 3/21/2012

by David at ReviewFrog.com Provided by ReviewFrog.com

The bell staff was great, especially Henroy. What a guy. The best I have encountered!!! more

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great service 3/20/2012

by Stacy at ReviewFrog.com Provided by ReviewFrog.com

Great service by the blonde bartender w/ short hair! She 039;s been here for like 20 yrs. Joey the best! more

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always fantastic 3/20/2012

by David at ReviewFrog.com Provided by ReviewFrog.com

I just recently started coming to the intercontinental Miami. As a Royal Ambassador who stays in many intercontinental properties worldwide, including New York The Barclay, San Francisco, Vienna, Berlin, Budapest, Prague, and many more, I must admit that Miami is fast becoming one of my and my wife 039;s favorites. Due in no small part to your exceptional concierge and Indigo Bar staff. Joey is exceptional and always makes us feel special as if we were sitting at home in our own living room! Her ever present smile and positive attitude are infectious and stimulating, even after a tough day. Keep up the great work! more

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awesome! 3/20/2012

by xuandan at ReviewFrog.com Provided by ReviewFrog.com

Everything was great! more

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great experience 3/19/2012

by jill at ReviewFrog.com Provided by ReviewFrog.com

Andre was a great server. Food recommendation was delicious and service was fast more

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love these guys 3/18/2012

by Christie at ReviewFrog.com Provided by ReviewFrog.com

Excellent service. Friendly staff. Great food! more

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Alex 3/18/2012

by Pedro at ReviewFrog.com Provided by ReviewFrog.com

My experience with Alex has been excellent. He is very professional and one of the best therapist I have had anywhere. You are lucky to have this professional on your staff. Thanks. more

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great experience 3/18/2012

by Vanessa at ReviewFrog.com Provided by ReviewFrog.com

Awesome hotel more

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drinks with friends 3/17/2012

by Claire at ReviewFrog.com Provided by ReviewFrog.com

Great drinks and great service from bar from Joey. The margaritas are great loving the touch of agave. Can 039;t wait to come back!S more

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Great time 3/17/2012

by Ellen at ReviewFrog.com Provided by ReviewFrog.com

The services were outstanding, I promise to come back on my next vacation more

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excellent service 3/16/2012

by brenna at ReviewFrog.com Provided by ReviewFrog.com

I really enjoyed my stay at the intercontinental. The staff was very accommodating and the restaurant and bar were kind and provided great service. Joey and Jorge made my stay that much better! more

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great experience 3/16/2012

by lori at ReviewFrog.com Provided by ReviewFrog.com

Joey is very personable and accommodating. Great attitude and awesome cocktails! more

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Owner Message

IHG Rewards Club Members: Get better savings with YOUR RATE. Book hotels direct at intercontinental.com for our lowest rates. You won't find these anywhere else. Discover a new dimension of sophisticated elegance at InterContinental Miami. Set in the heart of Downtown's thriving financial and business district, our hotel offers richly appointed accommodations and breathtaking views of Biscayne Bay. From dramatic digital artscapes, over 101,000 square feet of meeting space, and 641 guestrooms, we specialize in stylish flair, sophistication and worldclass service. Relax at mySpa, enjoy a cocktail at Toro Toro and experience all that our hotel has to offer.. Each property offers its own distinctive style,from heritage elegance to urban chic and resorts on tropical shores. Forge the best travel experiences. Excellently appointed five-star suites offer a sense of occasion. Premium is in every detail,from Michelin-starred restaurants to outstanding spas. Immersive luxury surrounds you,creating unforgettable memories.

Additional information

Hours: Open Daily 24 Hours ; Open Holidays
Payments: American Express, Visa, Master Card, Discover, Diner's Club
Neighborhoods: Downtown Miami

Intercontinental

100 Chopin Plz Miami, FL 33131

Best

Worst

exceptional customer service 3/31/2012

wonderful 3/28/2012

Ian 3/28/2012

thank you 3/25/2012

wonderful! 3/25/2012

Jay 3/23/2012

Natalia Is the best 3/22/2012

review bar service 3/21/2012

Henroy the great!!!M! 3/21/2012

great service 3/20/2012

always fantastic 3/20/2012

awesome! 3/20/2012

great experience 3/19/2012

love these guys 3/18/2012

Alex 3/18/2012

great experience 3/18/2012

drinks with friends 3/17/2012

Great time 3/17/2012

excellent service 3/16/2012

great experience 3/16/2012

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100 Chopin Plz

Miami, FL 33131