Hilltop Chrysler Jeep Dodge

Alex and Jeremy were very attentive and really went the extra mile for me . I would recommend michael stead hilltop dodge to anybody I know, both sales and service department. Thank you . more

I find that every time I go there everyone is very helpful to me, The waiting room is very comfortable the popcorn machine is awesome I see children there are sometimes loving that but it's the way that they take care of my car that is the most important they do a fine job every time. more

I continue to me amazed by your service advisers, particularly Erlinda Delgado. This last repair that involved replacing my MyGig radio required research and connecting with the Easy Care insurance folks and then a complex install to get the UConnect working. Erlinda stuck with and got it done with the assistance of the technical team. It doesn't get any better. I will be back in late April for a full service. Thanks again for doing what you do. more

I went in for a software update for the 911 emergency feature in my 2014 Jeep Grand Cherokee. In the end the process took about 45 minutes to download the update according to the service technician. Ufortunately I was at the dealership for 4.5 hours because the download apparently wasn't started for 3 hours. I would not recommend this service department. more

VERY COURTEAOUS AND PATIENT IN ANSWERING QUESTIONS ABOUT YOUR VEHICLE more

service department goes out of their way to explain what is going on with their vechicle. The only thing that needs to be addressed is that when the customer needs a loaner car for the day, Chrysler should provide it. Not everyone wants to rent a vechicle from hertz. Now this is NOT the service department policy, but it is THE DEALERSHIP. The service department GOES OUT OF THEIR WAY to help the customers. CHRYSLER should do the same thing. Kudos to Hilltop Service Department! more

Brought my wrangler in because the roof leaks, got it back after being told it was fixed. Roof still leaks and now I need to waste another two evenings after work to drop it off and pick it up. more

My most recent trip was to have a key a spare key for my Charger made. I was able to call ahead and have the part shipped to the Hilltop location so it was there when I was able to make it. I spent more time there than I thought I was going to, but the friendly service made it okay. more

The Richmond dealership California service advisor ray gagnon very good service of visor takes care of me on appointments and services irate him very high more

I give Hilltop Chrysler tame ten stars,I love my new truck the team was right on time I would recommend Hilltop Chrysler to all just go check them if you need a new or used car or truck. Go team more

Ray is awesome over in Service. He always takes care of me and my Jeep. more

The staff is always friendly and is sure to call me by my name. Great service and follow up. I have purchased 2 cars here, as well and LOVE Dino- he is so easy to work with and make buying a car easy. more

Always great service that is done in a timely manner with no hassle. more

Your supposed to give a detail account on overall condition of truck n instead say ohhh ahhh the mechanic is supposed to that since the service writer does not have a CLUE.. 20 minutes later here go away :( more

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Being able to make an appointment online was very helpful. The woman who signed me into service and notified me when service was completed was very nice. As far as I can tell the service was performed properly. Two areas could use improvement: 1) I wanted a 12,000 mile service as specified in my car's (2010 Dodge Charger SRT8) owner's manual. Hilltop's system pushed me into a 15,000 mile service according to Hilltop's own script; one which needed some notations and additions by me to fit the 12,000 mile service as described in my owner's manual. There is no reason why Hilltop should not have in its computer system service schedules that correspond exactly to those in the user manuals of recent model Dodge cars brought in for service and be ready at the time of entry of the car to do exactly what is specified in the owner's manual. Pushing me into your own script rather that the one specified in my manual and making me educate you on the differences between your script and the manual's script reduces my confidence in Hilltop's service. I felt compelled to explain that the tires cannot be rotated as usual, which oils are permissible, that a cabin air-filter needed to be replaced, etc.. I am not a car expert and don't like being put into the position of having to tell your garage how to service my car. Though everything turned out all right in the end the uncertainty and potential for improper service reduces my reasons to return to Hilltop for service. 2) The waiting area is not at all conducive to getting work done with no work area, no place to set up and plug in a laptop, and the television on all the time. You need a separate office-like area for people who want to get work done in the hours during which their car is serviced. If you were to fix the second problem I would still be willing to recommend Hilltop to a friend despite the first problem. Even with that improvement I may not return due to the first problem — If I am going to have to tell your shop how to service my car I might as well have it serviced by a good mechanic more local to me. more

The service is awesome more

see above. more

Erlinda from the Service Dept kept me informed and worked with my schedule to make a recent visit go smoothly. more

Good Service, Price and Knowledgeable Service Person more