Hendrick BMW

I have worked with Cam Warren for over 6 years. I bought my X5 from him and now my 740il. He is a gentleman who knows his clients well. It's conceivable that without that relationship, I may not have purchased another BMW. more

I wanted to tell you how much I appreciate what Kelly & Chad do for me every time I come in to service my car. Kelly & Chad work very hard to provide quality customer service and also work with me to accommodate my needs. Without those gentlemen, I most likely would service my car elsewhere. Please recognize them for making Hendrick BMW a truly well represented dealership with a focus on quality, service and integrity. more

Overall, I was very pleased with the experience. My sales representative was very helpful but not overbearing or pushy. I felt like he was honest with me and fair in dealing with me which I really appreciated. The car is wonderful and I'm sure I'll be back for another one! more

Last Saturday we purchased a 3 series 2008 pre-owned BMW. The various people who waited on us last Saturday were excellent in every way. Our daughter, will be filling out a survey and I?m sure she will make it all 10?s. We liked the process so well; my wife might get a pre-owned BMW next year when we replace her SUV. more

I just wanted to thank you again for finding a very quick and satisfactory resolution to my concern. At my company we call that ensuring the ""Perfect Client Experience"" and that it was! My faith in car dealerships and sales associates has been restored. You can be certain that I will be recommending you and Hendrix BMW whenever I get the opportunity.Thanks again and have a great week-end! more

Cam Warren is truly an example of dedication and knowledge concerning the products he represents. He is responsible for the last two Z4's we have had the pleasure of owning, and value his expertise and friendship with the highest regards. I hope that 'Hendrick BMW' realizes what a wonderful young man they have on their sales staff. Ken and myself want to express our appreciation for all that he and Greg have done for us. There is no other place I would buy or take my BMW.(Hendrick BMW) more

John Desmond, General Manager Hendrick BMW 6950 E. Independence Blvd. Charlotte, NC, 28227 Dear Mr. Desmond: B I wanted to write to you to offer my sincere appreciation of my Service Advisor, Jay Grieco. I have praised him previously, but he deserves another. I am a frequent customer because my car is aging and requires more service--Jay always offers his usual high level of performance in taking care of me. He makes sure that I know exactly what they will do to the car and the costs involved. He check in with me frequently to keep me posted on the wait time involved. Jay Grieco is a winner and a wonderful employee. Keep him around! Sincerely, Jay - Thanks for all you do!! :) more

I wanted to wirte you to offer my sincere appreciation for my Service Advisor, Jay Grieco. I have praised him previously, but he deserves another. I am a frequent customer because my car is aging and requires more service -- Jay always offers his usualy high level of performance in taking care of me. He makes sure that I know exactly what they will do to the car and the costs involved. He checks in with me frequently to keep me posted on the wait time involved. Jay Greico is a winnder and a wonderful employee. Keep him around! more

I leased a new 328i for my son today with Tim Nelson. I can't recall the number of cars I've bought since my '66 Mustang in 1970 - its been a lot. Today was by far the best experience I have had. Tim was outstanding in every way. Listened to our needs and delivered what we wanted at the price point I had shared with him. Fair and straighforward. Most of all he made my son feel engaged in the whole experience. It was a pleasure working with Tim from the first phone conversation through delivery I look forward to taking care of my own new car needs with Tim in the next few months. I don't think I have ever felt that way before - and that includes purchases of Mercedes, BMW, and topline suvs from Toyota. Thanks for the good experience more

My Sales man Jason was the best sales man I ever had to deal with :)!!100% + satisfaction ! more

John and Cliff, This note is long overdue, but my recent experience at your dealership reminded me that I owe it you guys to point out how Jeff Bitner goes above and beyond on a regular basis and how good he is for Hendrick. I don?t have time to point out all the things he has done over the last 2+ years since I bought my car but I think it says enough that because of Jeff, I actually look forward to bringing my car in for service because he always goes out of his way help me pass the time and takes it as a sales opportunity to show me BMWs latest and greatest, even if my lease was 35 months out and sometimes knows I can?t afford what he?s showing me. He even showed me the Ghost you had a few months back. I think the carpet in that thing was softer than my mattress. Jeff exemplifies what BMW is all about and he takes pride in performing at a high level every single day. He doesn?t take days off and it shows. I view luxury car sales to be as much about a differentiated customer experience as mechanical performance. Jeff isn?t the reason I feel like safe driving my 335 twice the speed limit, but he is the reason I don?t look at Mercedes and if I buy another BMW when my lease is up in 9 months, Jeff will be a big reason why. Net-Net, Jeff treats people the right way and I doubt that enough people take the time to look your emails up online and let you know about it. more

Fantastic car buying experience - probably the best ever. No pressure, No BS - right to the point with a very well informed sales crew and staff. I'll probably never go anywhere else more

They were great... I enjoyed buying my new 3 series here and all of the staff made it smooth and easy... no b.s. or pressure. thank you! more

What can I say about this place... I guess it helps when you are selling one of the finest automobiles in the world. My sales agent was Cam and he was professional and was able to secure the car I needed. He went over everything and then had me meet the finance team that was first class. more

If you are looking to buy a BMW... there is no other choice in Charlotte! more

My Sales man Jason was the best sales man I ever had to deal with :)!!100% + satisfaction ! more

Nothing but GREAT things to say about this dealership. Constantine my salesperson was fantastic !!!!!!!!!!!!!!!!!!!!!!!!! My 2nd vehicle I purchased from him. Nothing but class. In service Chris Blocker is a true example of a GREAT empoyee. He has assisted me more times than I can count. Great person more

John I leased a new 328i for my son today with Tim Nelson. I can't recall the number of cars I've bought since my '66 Mustang in 1970 - its been a lot. Today was by far the best experience I have had. Tim was outstanding in every way. Listened to our needs and delivered what we wanted at the price point I had shared with him. Fair and straighforward. Most of all he made my son feel engaged in the whole experience. It was a pleasure working with Tim from the first phone conversation through delivery I look forward to taking care of my own new car needs with Tim in the next few months. I don't think I have ever felt that way before - and that includes purchases of Mercedes, BMW, and topline suvs from Toyota. Thanks for the good experience Best regards more

Thank you for following up on our recent purchase. Yes, my wife is enjoying her new BMW and Hendrick BMW has exceeded our expectations in all areas....sales and service. From our initial contact and dealings with Greg Hayes to our dealings with David Sigmon over a service issue with the car, everyone has gone above and beyond to provide superior service. I want to thank Hendrick BMW and assure you that I am singing your praises and sharing my stories of outstanding service with anyone that will listen. more

I really liked the management of this sales process offered by Hendrick during this experience. Tommy Ballard is an exceptional Representative of your company and handled the sales process better than any previous Representative I have worked with at your facility. more