Henderson-Webb Inc

I payed my rent to this place and a portion of it (500.00) wasnt counted for which means that someone there (Henderson & Webb Employee) has carelessly misplace it or stolen it in the process of it being transported from Essex drop box to Cockeysville or where ever their headquarters office is! Although I have receipts and copies of the money orders written out to them....there telling us that there is nothing they they can do about it even though it was in their possession! I asked the representative in the office ""In the future...How can I be sure that if my payment is dropped in the drop box that it will get to you safely and accurately be counted"" She had no response for a breif moment so I then asked her ""What if I place my money in the future in the box again and it never reaches you (because someone there has carelessly lost or stolen it) will we be evicted if we dont pay again"" She answered yes!!!! Please Please do not place any payments in the drop box! It is not a guarantee and although they sometimes tell you that...It should be deleted as a payment option by the Management! These people are running a business with no regards to their tenants! It's all about them getting their money and if they make a mistake or if there is some wrong doing withing the company.........The Tenants & The Tenants only will pay for it! My suggestion to you is try your best to pay your rent in person and get a receipt! Dont trust the management company & never take their word for it when it comes to you rent! They will put you Out Hunny and will not look back at you! Finish your lease and move immediately! The economy is too shaky right now to deal with this kinda foolishness! more

Hendersen-Webb apts. in Cockeysville. Our air conditioning has been broken for three days. Water backed up in the ceiling tile over the hallway, bulged and eventually started leaking. Maintenance told us on Sunday to drill a hole in the tile and put a bucket under it, and that they would be coming by. They never came by, and they never called back. I tried to call the regular maintenance line, first thing on Monday and from 9:00 until 10:15. There was no answer because ""all circuits were busy"". When I finally got someone to answer the phone, they told me that all air conditioner problems would be looked at today, staff was working over time every reported air conditioner problem would be looked at. It is 10:00 pm Monday night, no one came by, no one called, and it is 90 degrees in our apartment! Their concept of service is ""non-exisitent"", they don't even acknowlege a problem, instead they flat out lie. I will not be renewing my lease. 80+ degrees heat inside our apartment, for 3 days in a row with no way of circulating the air is unacceptable. Cons: extremely poor service when it really matters more

I cannot wait to get out of this place after 10 years. The calliber of the residents in my Timonium complex is questionable, section 8, unemployed and illegal immigrants who pour 6 or 7 people into a one bedroom. Pros: location, Cons: amenities, customer service, shabby neighbors more

After ten years of living here they are very slow to make repairs, the customer service reps are rude and have no compassion for the residents feelings. also keep in ind these apts were built in the 70's so expect the 70's look in most apts I have visited. outdated appliances, poor ventilation. one room in my apt gets neither heat or air conditioning. so if I had a nother choice it would be another management group. Pros: good location is the only advantage Cons: old apts that are repaired with as cheap as possible more