Henderson Nissan - Parts

I was very disappointed with their sales department. I was told they were giving me a certain amount for my trade in and they wrote it on the worksheet and after we had a deal they changed it. Didn't tell me they changed it and I was there so long haggling with them about the price and the tradein I relied on their word. Never again. They changed the price and I didn't catch it till I had already signed the contract. They hand you all these papers to sign and initial and I didn't think they would try to pull a fast one but they did. Then when I questioned the finance officer he tried to explain it off as a tax credit. When actually they were taking my tax credit from the state and deducting it from my trade it. The sales manager said nothing about using my tax credit. He said they would give me. Not they would take part of my tax credit that is from the state not theirs to decide how they will give it to me. So they deducted almost 2 thousand from my trade and took it from my tax credit. Another person told me they did that to him as well. The dealership then tired to tell me the sales manager did explain that to me, which now on top of stealing my tax credit they are lying to boot. I would recommend another dealership or make sure you don't take their word for anything. more

Just bought my first car there! It was great, got a great rate and great rate, less than I expected! The salespeople were all really friendly helping with any questions I had. There was plenty of cars to choose from an colors, got exactly what I was looking for. The managers were just as friendly as the salespeople and helpded make the whole process as smooth as possible. They took the time to explain what the steps were and all my questions. Can't say enough, if you need a new car check out Henderson Nissan first, it'll be the only place you'll need to go! more

I was a little hesitant about buying a car in general. I hate high pressure and will leave first. Henderson Nissan did everything RIGHT. I was very impressed with their internet division and its manager, Alan. He introduced me to Sergio, who took the time to explain things to me and make me feel very relaxed. There was no pushing to buy the newer model etc. I was very impressed and would highly recommend the internet division. more

My wife and I have purchased different vehicles from various brands for quite sometime now, and our experience in some of those dealerships range from dreadful to extremely unpleasant. Which is why every time we buy a car, we try a different dealership. Attempting our luck one more time, I drove my wife to a store that I have not heard of - Douglas Nissan in the Valley Automall.In our recent quest of purchasing a new car, we have already prepared ourselves to be treated like the previous appalling encounters. Nevertheless, theres one young man that deserves top-quality recognition. Ben Sahagun have shown my wife and I that there is always one company that stands out from the crowd. Our buying experience was painless, and quite enjoyable I might add. This young gentleman had a vast knowledge of the Nissan products, and other brand names. Bens talents were exceptionally valuable as he was exceedingly accommodating in every way possible.Anyone looking for a new or used vehicle in the future, and want a trouble-free experience, please dont disregard Ben Sahagun from Douglas Nissan. Needless to say my wife and I will send our family and friends to him.One last point I would like to say is that not only did we drive away in a brand new Nissan,.... we also gained a friendship more

We went in to just look at new Nissans. We were planning on buying from another dealership in town, since my bank had special online for that specific dealership. They had a bigger variety of inventory than the other dealer, so we found the exact car we wanted, from the right color to the right options. Then they not only took the bank's quoted price but they also beat it. I the entire sale including taxes and fees totaled over 1000 dollars less than MSRP. more

Outstanding unsed car sefice deaprtment: Douglas Nissan is truly a great dealer. Their service department for unsed cars is excellent. Their greatest asset is Harold the manager of service. He and his crew are really great. more

I had such a great experience, no pressure to buy and everyone was so helpful and friendly. more

I have experienced the worst customer service ever. They sold me a car that they did not have, but promised they could get. Ended up writing up the WRONG car on my paperwork. On top of that, sent me through countless issues concerning my refund for the car they promised to get me, but could not. Never again will I even look in their direction. Worst sales manager ever-Lester. more

Your professionalism and friendliness made the whole dreaded car dealership/car salesman experience very tolerable! :) more

I had such a great experience, no pressure to buy and everyone was so helpful and friendly. more

Douglas Nissan has a great service team. Everyone is so helpful and they take good care of their customers. more

Great Service, Thanks Henderson Nissan for all your help finding the perfect car! more

Love my new car, Thanks for the great deal at Henderson Nissan! more

Thanks Henderson Nissan for everything! more

As you know, I was very pleased with my sales experience at Henderson Nissan. I had begun my search on the internet and was contact by one of your salesperson, Alan Moceo. After exchanging a few emails, Alan informed me that the car that I wanted was in the showroom I went and visted Henderson Nissan. Every salesperson and associate I came into contact with treated me with professionalism. After a no haggle sales experience, I walked away with my new 350Z at a price which was fair. In addition, I got my price for my trade-in. I am so pleased with my new car! more

Salesman was very friendly and didnt steer my husband the wrong way more

Great service at Henderson Nissan! more

For the first time since ever buying a car did I feel like I got the best deal. I didn't have to much to come in with but they have a 2nd chance financing that got me right into the vehicle of my choice. They were just really helpful, made me feel as if they cared. They were honest and honestly got me into a vehicle. more

There was plenty of cars to choose from an colors, got exactly what I was looking for more

I found my experience to be a positive one. I worked with the internet department and had a mostly haggle free deal. There were a large selection of vehicles to choose from at Henderson Nissan. The price range and options I was looking at were readily available for test drives, etc. The deal was closed and paperwork finalized with great attention (especially since I was one of a few customers whose deals went past closing to near midnight). I was able to return to get accessories the next business day and was efficiently helped and treated well. more