Harlan Automotive

Excellent more

They keep a good check on my car for problems or potential problems and do exactly what they say they will do. more

they do great service more

See title! more

From start to finish, excellent customer service to mechanical service! A+++++ more

I was charged a diagnostic fee of 78.00 even though I told you exactley what was wrong with my truck. I feel this fee should have been waived in this case. more

The people that own the place are honest. The prices are reasonable and they perform a very good work. more

Harlan automotive has the friendliest staff! They are very knowledgeable and easy to work with. I highly recommend this business for all your automotive needs! more

Great customer service as usual. Efficient and experienced mechanics that not only does the scheduled maintenance but checks out everything to keep my vehicle in top condition more

These folks know what they are doing. I wouldn't hesitate to bring my car back here again. more

My wife took the vehicle in for an alignment and was treated well. I only wish that the invoice had some technical information about the "before and after" condition of the alignment. more

Harlan Automotive provides trustworthy and helpful service. Jim is a wonderful service advisor; he was honest and forthright about my car's problem, the cost, and the options available. I never felt pressured, and felt my car was in good hands. more

The shop had the car fixed the same day it was brought to them. Price was reasonable and a little less than their estimate. more

The people. Always professional. Always going the extra mile to make the customer feel comfortable and at ease. Jim is Awesome! more

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I had my 7th tire blow out in 2 years. I called the automotive shop that my significant other normally uses and they said they were too busy to assist me and hung up the phone. When I called Harlan Automotive they were helpful and made the effort to check on my situation. When the tire could not be aired up for driving the vehicle to their shop, they recommended a towing company to assist right away. They kept my vehicle there to assess the tires needed and change the tires. They allowed me to borrow their company car to take to work while my vehicle was being worked on. Walmart had been doing my tire work and had been putting the wrong tires on my car. This is why I had 7 blow outs in a 2 year period. Harlan Automotive installed the proper tires on my vehicle and said they would be glad to service my car from here out. Good customer service is hard to find these days. The guys at Harlan Automotive did an excellent job! more

Our car had 3 different oil issues, 2 leaks and a consuming oil problem (it would consume a qt every 300 miles). Harlan Fixed all three of the issues and it looks like we are finally done with oil issues. Thank you Harlan for preventing us from having to buy a "new to us" car! The repairs were quick and timely. more

Thank you for your great service. more

My son attends college at Murray State University and had a starter go out in his vehicle. We searched online for automotive repair in Murray and were directed to Harlan Automotive's website, which uses the "servicepal" quote system. Upon running a quote for a starter, the quote returned a range from $209-275 for the job, which we thought was reasonable and had the vehicle towed there. In dealing with Harlan the next day, my quote was for $445. I questioned the quote with the securepal estimate, and was told "securepal" had a glitch and didn't factor in that the Ford Explorer was a v8, and that practically doubled the price of the part. Harlan bragged on using only NAPA high quality parts. We were charged $316.78 for the part, and it wasn't even new, it was remanufactured. NAPA's website lists the same part at $175. But at the time, I'd still have to pay for diagnostic and then tow to someone else, so I went ahead and bit the bullet at $445. They were friendly and prompt and I'm sure did a good job, but we were definitely overcharged extremely. The good news is Secure Pal is a guaranteed system so they will be getting a copy of our receipt and said we will be refunded the difference. more

I've had good times and bad times with my cat in Murray, and Harlan has seen me through them all. Most recently it was an oil change, before that my poor rusty brake lines. They even managed to keep me calm and squeeze me in when my gas lines melted. Great service, great people, and fair prices for most things. more