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Guaranteed Heating & Cooling LLC

id: 29885320
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Grove City, OH 43123

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(614) 344-6930
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Air Conditioning Contractor

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Reviews
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( 5 )

Best

Excellent service. They accommodated our last minute call without hesitation and surcharge. Labor fees and overall cost completely reasonable. The only negative was that we had no...

Worst

Guaranteed Heating And Cooling out of Grove City is completely unethical. The price they are charging for freon is CLEARLY price gouging. So far we've called 7 other providers (an...

Editorial review from Citysearch 2/8/2014

Our furnace was out and it was -13 degrees outside so we were desperate, AHS assigned Guaranteed Heating and Cooling for the job. I received a call from one of the technicians named Andrew Tichenor and from the very beginning he was bad. He showed up in a car (no spare parts) not a van and when he walked in from the snow he had no shoe covers nor wiped his feet. He didn't even greet me. I knew the problem was a bad Furnace blower but it took Andrew a half hour to some up with the diagnosis. He proceeded to leave my house with the entire blower assembly. He came back 4 hours later and installed the new unit and when the furnace fired up, you could hear a loud 'whine' noise like an alarm. We asked him about it and he communicated that he heard nothing, our furnace was old and bad (even though I get it serviced twice a year but he didn't know that) and was very rude to my wife and I. Due to the loud whining sound we couldn't sleep when the furnace kicked on, so we called AHS and I called the owner of Guaranteed, Ben. It was a terrible experience. AHS dispatched a second try for Guaranteed and Ben did come out and was very personable, it took him 15 minutes explaining to me what he thought the problem was. And yes, he heard the loud whining sound. He brought us a new blower motor (we weren't sure if the blower motor from before was installed correctly, used one, new?). Ben installed the new blower in my house, was very professional, and when he fired up the furnace, it was very quiet. So I thank Ben but we still have a very bad taste in our mouth on how Andrew Tichenor was so unprofessional and had poor customer service. We believe he did not know what he was doing and installed it improperly. All he needed to do was acknowledge the problem and fix it like his boss but he was a poor service technician. Ben was great but his staff is very poor. more

Editorial review from Citysearch 9/21/2013

I called this company asking for a price to replace the capacitor. The gentleman who answered the phone was nice and said he would have someone meet me at my home. I agreed and they said they would call me when he was 30 min away. I got the call, arrived at home and the service tech was already here. He was talking on his cell phone with his bag in hand. He started to walk toward the back of the house, I stopped him, again he was talking on his cell phone, sounded personal, I however told him I wanted to know a price before he set his tools down. He said let me take a look but still was talking on his phone. We get back to the unit, it clicks, humms, he hangs up his call and says it is the capacitor. I said I know, and before we do anything I want to know how much to replace it. He says $385.00. I said no way, he said how much do you want to pay. I thought about it and said. $130.00. I told him the part was about $30 and $100 labor was fair. He said what, I cant charge make money on the part? I said you asked me how much I wanted to pay, I told you. He said, you are out of your mind, write me a check for $95 for my service fee and I will be on my way. I said, no way on the service fee, this is why I asked for a price before you even came out. I asked for a price before you walked to the back of the house. Now you say $385.00 for a service that the part is $30.00. He said he could fix it in less than 15min, and I said, that is what I am talking about, you want $385.00 for a 15min job. He called me a few names and left. You decide, is this the type of business you would like to service your equipment? Would you trust them? I think you can tell what my thoughts are.\r more

Editorial review from Citysearch 10/5/2012

After looking a the reviews I don't know what they are talking about. Looked them up with the better business bureauro before I hired them, A rating. Guaranteed was great, did a good job selling me only what I needed. There was one small problem with the install that was fixed right away. more

Unfair pricing; unprofessional customer service 5/30/2012

Guaranteed Heating And Cooling out of Grove City is completely unethical. The price they are charging for freon is CLEARLY price gouging. So far we've called 7 other providers (and heard anecdotally regarding an 8th) and they charged us TWICE the next highest rate. When we called to complain they were completely rude and said "Sorry, you approved the price we quoted." Please do your homework before considering Guaranteed Heating & Cooling. I did not and have now found numerous complaints regarding their shady practices. I would not recommend Guaranteed Heating and Cooling to anyone. more

poor service 10/5/2011

Service from this company may have been good at one time, but it is a nightmare now. Pros: null Cons: null more

BEWARE! Price Gouging. 9/11/2011

BEWARE! Price gouging. My AC unit was freezing up and I paid $95 for a service call to tell me the coil was dirty and needed clean. My service guy, Mike, then tells me he will need to have another tech come out to service this which will be $400. He also made reference to having to cut the pipes to get to the coil. Well, I had a second opinion who was able to clean the coil without cutting any pipes, added freon and even checked my heating unit for $200. Soooo, please be cautious if considering this company. more

The WORST company ever!!!!!!!!!!!!!!!!!!!!!!!!!!! 9/4/2011

These other reviews must be paid associates, because this is officially the WORST company that I have ever dealt with!!!!! Rude and half assed workmanship. They failed to install my furnace properly and the owner calls me STUPID for not inspecting the inside of the furnace more regularly. As far as the work goes they cut corners on everything they could. My brother in law who does HVAC commercially for a living just had to laugh and email a picture of the work to all his HVAC buddies. RUN! RUN! RUN! Let your 2 year child do the work before these guys!!!! more

Excellent service. 5/27/2011

Excellent service. They accommodated our last minute call without hesitation and surcharge. Labor fees and overall cost completely reasonable. The only negative was that we had not called them before...the previous HVAC company we used when our heater condensation pump failed obviously gouged us. more

Kindness and helpfulness 5/27/2011

Thank you for being so prompt and so kind to rescue us on the coldest night of the year. Believe us! We will call you again if needed and we will tell others of your kindness and helpfulness. Again thank you! more

Respectable business 5/25/2011

I do drywall and was working at a job where they were installing an A.C. unit for the people there. I know that service guys like plumber,electricians, A.C. HVAC, and painters, etc are usually rough around the edges and crass at times but not these guys. When our AC system started acting up I called them up, because i remembered how well they had treated the client for which I was also doing work for. They treated me with the same respect and professionalism that they did for them. They replace a coolant coil which had ruptured, and where in and out in no time. more

AC problem solvers 5/25/2011

The AC unit in our guest house finally gave in last summer, and the summer is almost around the corner...so I called around getting different quotes for the job. Guaranteed Heating & Cooling had the best price by far and they were also very understanding of the limitations of the times they could work due to the fact that I work, and can't be there all day except the weekends. They did a great job, and now we'll be ready for the summer. more

New AC System 5/24/2011

They did a fantastic job installing my AC system...nothing was damaged,scratched, or anything else. I will definitely recommend them to others. Thanks for such a good job guys. more

My heater broke 5/24/2011

My heater broke down last month, and with the crazy weather we've been having I wasn't sure if we would need it anymore but it looked like we would. I called Guranteed Heating because our neighbor told us that they had done a good job on a house that they rent out in another part of town. We called them. They came promptly, on time, and had a diagnosis in no time. They came back the next day with the parts they needed to replace, and everything was done by the end of the day..they are great. more

AC System 5/24/2011

They did a fantastic job installing my AC system...nothing was damaged,scratched, or anything else. I will definitely recommend them to others. Thanks for such a good job guys. more

Their work is great 5/24/2011

My heater broke down last month, and with the crazy weather we've been having I wasn't sure if we would need it anymore but it looked like we would. I called Guranteed Heating because our neighbor told us that they had done a good job on a house that they rent out in another part of town. We called them. They came promptly, on time, and had a diagnosis in no time. They came back the next day with the parts they needed to replace, and everything was done by the end of the day..they are great. more

Good Air 5/18/2011

We just moved into a new place and forgot to actually try out the AC before signing for the place, and when we did move in my wife was checking everything out...turns out the AC was broken...called these guys, and they took care of everything. They worked everything out with the leasing company, and now we are ready for the summer. more

I would really recommend these guys to everyone. 5/16/2011

I had these guys out to replace my furnace, they were sharp on the price. We bought a Carrier system and they got it all in a day and they cleaned up good. the workers were very nice to us and made sure we were happy with everything they did before they did it. I would really recommend these guys to everyone, they made me feel like family. more

I would really recommend these guys to everyone. 5/16/2011

I had these guys out to replace my furnace, they were sharp on the price. We bought a Carrier system and they got it all in a day and they cleaned up good. the workers were very nice to us and made sure we were happy with everything they did before they did it. I would really recommend these guys to everyone, they made me feel like family. more

Heavily recommended 5/6/2011

Always on time, extremely professional, friendly, and honest, which is equally as important to me as the quality of the work. They came out back in December to repair my furnace for me, and just came out this morning to get the AC up and running again before things warmed up for the summer. Fast working, efficient, and got the job(s) done at a great price. Heavily recommended. more

Excellent!! 4/25/2011

So go figure, it hit 90+ degrees in the beginning of June and our A/C breaks. Fun times. Naive me thinks that I can call a repair person and get same day service. We called a total of 15 places and found that it would take anywhere from 4 days to 3 weeks for someone to come out. So we went with the 4 day people. So after me, my husband, and our 2 big dogs had to shack up at my parents house for 4 days, we came home this morning for our appointment between 9-12. Since I am used to waiting for the cable company for their 4 hour time slot - I set up for a long hot morning at home. To my surprise - the repairman called at 8:45am and said he was on his way and he showed up at 9:05am. Turns out it was just one part that needed to be replaced and it ended up being a quick fix. He went out of his way to check the remainder of our system, and then called Carrier to find out if our part was still under warranty - which it was! So we just paid for the visit and labor. more
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Owner Message
  • Guaranteed Heating & Cooling is the most reliable Grove City Heating Cooling services provider. Turn to Guaranteed Heating & Cooling for technical expertise, customer satisfaction, and Carrier systems that are second to none. Serving Central Ohio for over 12 years, we'll make sure you're as comfortable with us as you are with your home comfort system. Call us today! We Offer: Factory-Trained, NATE-Certified Technicians Residential And Commercial Licensed, Bonded And Fully Insured Lifetime Parts And Labor Warranty* 24 Hour Service

Additional information
  • Hours: monday: 00:00-23:59, tuesday: 00:00-23:59, wednesday: 00:00-23:59, thursday: 00:00-23:59, friday: 00:00-23:59, saturday: 00:00-23:59, sunday: 00:00-23:59
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