Our furnace was out and it was -13 degrees outside so we were desperate, AHS assigned Guaranteed Heating and Cooling for the job. I received a call from one of the technicians named Andrew Tichenor and from the very beginning he was bad. He showed up in a car (no spare parts) not a van and when he walked in from the snow he had no shoe covers nor wiped his feet. He didn't even greet me. I knew the problem was a bad Furnace blower but it took Andrew a half hour to some up with the diagnosis. He proceeded to leave my house with the entire blower assembly. He came back 4 hours later and installed the new unit and when the furnace fired up, you could hear a loud 'whine' noise like an alarm. We asked him about it and he communicated that he heard nothing, our furnace was old and bad (even though I get it serviced twice a year but he didn't know that) and was very rude to my wife and I. Due to the loud whining sound we couldn't sleep when the furnace kicked on, so we called AHS and I called the owner of Guaranteed, Ben. It was a terrible experience. AHS dispatched a second try for Guaranteed and Ben did come out and was very personable, it took him 15 minutes explaining to me what he thought the problem was. And yes, he heard the loud whining sound. He brought us a new blower motor (we weren't sure if the blower motor from before was installed correctly, used one, new?). Ben installed the new blower in my house, was very professional, and when he fired up the furnace, it was very quiet. So I thank Ben but we still have a very bad taste in our mouth on how Andrew Tichenor was so unprofessional and had poor customer service. We believe he did not know what he was doing and installed it improperly. All he needed to do was acknowledge the problem and fix it like his boss but he was a poor service technician. Ben was great but his staff is very poor.
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