Gordon, Marc A, Od - Cohen's Fashion Optical

I went in for an eye exam, which was very professional and thorough. However, on the way out, I asked for my glasses to be adjusted. One of the opticians returned my glasses to me with streaks on the lenses -- when I looked more closely, I could see that the coating had become severely scratched/cracked. They were blurry and I could no longer see out of them. Despite a lengthy discussion, they insisted that my lenses had been like that before (they hadn't), and that they had removed the lenses prior to heating the frames for adjustment - so there was no way they had done anything wrong. I then went to large, national optical store, and spoke with an optician there. He said there was ""no doubt"" they had heated the lenses, since it was a clear example of ""crazing"" and ""only heat will do that."" I called the Cohen's corporate office, and they gave me a run-around about how they couldn't take any liability when adjusting glasses, etc. They contacted the store and spoke w/ the optician there, who once again denied heating the lenses. In the end they offered me 2/3 off the price to replace my lenses, but I'm so annoyed with the whole thing I'm just going elsewhere to get new glasses. The worst part - they refused to admit they did any wrong! Not to mention they were still going to charge me for replacing the lenses. more

The same thing happened to me and my boyfriend!. Except my boyfriend never got his contact lenses or prescription. WE PAID FOR NOTHING!!! We saw Dr. Tammy Nguyen in Dec. and my boyfriend got a sample to test. She refused to give us the prescription!! We came back after the Holidays and she was gone and the store had no record of our visit or prescription. My boyfriend is stuck wearing expired contact lenses unless we decide to pay 200$ again for another prescription. WORST PLACE EVER. I will NEVER GO BACK. The staff is completely useless and uninterested in servicing their customers. more

Note: This was the letter I e-mailed via Cohen's main website. They haven't responded two days later. I was given an exam and bought contacts at this store and tried to return six months later, around New Years, for more contacts boxes. The store's staff told me that the doctor had quit and taken the prescriptions and that I should e-mail her at the address [REDACTED]. After e-mailing that address, the person responding was a Dr. Tam John. I requested that this doctor scan and attach my prescription and they told me they wanted a physical address and would mail it. That was fine so I gave them an address. They never mailed it. It has been eleven days since I e-mailed with the address and I have sent three e-mails total since then and received no further response. I am very frustrated with this experience. Unless this Dr. Tam John mails my prescription and sends e-mail confirmation of having mailed it in the next week, I will have to vow never to do business with your chain again. I request that you contact Dr. Tam John at the e-mail address given, or via phone if you know the number, and explain the situation. Thank you. more

Dr Marc Gordon is very dishonest . Cohen's Fashion Optical did not help a very bad situation concerning Marc Gordon, stating he was an independent contractor, so they are not responsible for his actions, even though he was the optometrist who works in their store. To make a long story short, I paid $160.00 for a contact lens prescription which was never given to me. Cohen's fired Marc Gordon during the 2 week period that he wanted me to try various lenses at home. He left the store with all of the medical records and refused to release them to me and to his other patients. I paid $160 to wait in their store for a long time before being examined, I drove back 2 weeks later to pick up my prescription only to find out that I had to go to another doctor and pay a new eye exam. Stay far away from Cohen's Fashion Optical. more

He's an amazingly thorough Dr. higly educated, caring and accurate. more

I work for an optical place in new jersey and I have to say someone who I can recommend for details and work is John. He is the best and very attentive to you when it comes to his job. Amazing place cuz if you are hungry you can just go to the food court in the mall and hog out. lol! So I do recommend the place its the best! Pros: Kind People and friendly Cons: None that I can see. more

This place is shady shady shady! Pros: they sell glasses and contacts Cons: con artists and scammers more

The Headquarters of Cohen's Fashion Optical have very unprofessional people taking your phone call, specifically be aware of Sheron she writes down your complaint but before she does, she gives attitude and has no phone manners. Also, she lies about whom to talk to when making a complaint about any of the Cohen's Fashion Optical. You wonder how this sour woman got a job. Customers need good customer service that we are not getting in their stores. I agree with every body who complaints about Cohen's they have people that do not give a damn about the line they represent. Stay away from their stores. Here is the phone number to complaint but be aware of Sheron or Sharon she comes from a poor background: 516-390-2207. Pros: they sell glasses Cons: they don't give any good customer service more

Terrible service... unmentionable customer service attitudes at this store, scammer scheme Galore here i wouldnt recommend this place if Mr. Cohen himself sold to me. The staff was rude young and inexpierienced i talked to the doctor about an exam and i felt as if i was at a used car sales lot, i simply wanted contacts and he is giving me this bogus sales pitch about a coupon from the manufacturer and a deal with an eye exam since when have we lost hope in the medical profession turned them into salespeople? Never have i ever felt so disgusted by a doctor. i then asked a female associate about glasses whom had a heavy accent she told me some frames where great and flexible and they would last me a long time she quoted me a price of $249, i was expecting a quality frame for that price i looked at them and saw ""MADE IN CHINA"", i felt as if i was robbed of my respect as a consumer at this place. first the doctor then the store this place should be removed from the mall and be reviewed by the state attorney generals office for ethics and fraud! more

Hmmmm..... funny, but that Feb 6 review by ""roboy"" refers to buying glasses for her 'son' in NJ, but if you check the user's account, (s)he wrote another review the same day for a NY Cohen's about buying glasses for her boyfriend. Sounds like someone from Cohen's is writing fake reviews all over the place. Pretty sleazy tactic, no? more

I needed to get my son some reading glasses and I was afraid that he was going to get those thick black rimmed glasses we had when we were kids, but when I got to this store, the sales staff showed me some really fashionable looking glasses, I gave them my son's prescription and they got his glasses back to me the next day. They were really helpful and treated both me and my son with a great deal of respect and I really appreciated that. more