The same thing happened to me and my boyfriend!. Except my boyfriend never got his contact lenses or prescription. WE PAID FOR NOTHING!!!
We saw Dr. Tammy Nguyen in Dec. and my boyfriend got a sample to test. She refused to give us the prescription!! We came back after the Holidays and she was gone and the store had no record of our visit or prescription. My boyfriend is stuck wearing expired contact lenses unless we decide to pay 200$ again for another prescription. WORST PLACE EVER. I will NEVER GO BACK. The staff is completely useless and uninterested in servicing their customers.
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