Goldenwest Management

Goldenwest Management, all the dishonesty you can possibly fit in a single company. Goldenwest posted a house up on MLS with all the details describing just the home I wanted to rent for the next year, I was so excited. I immediately begin the application process while driving to go see the home, which costs $31 to start, but as I would have multiple adults would need to be more for each of them. When I arrive at the home with my real estate agent, he is waiting to hear back from them as we cannot find the Realtor lockbox on the house, only an old combination key box that is well known for being highly insecure. He calls and calls and emails and calls, they blow him off and it has now been like 40 minutes and the office has closed without them releasing that yes they only used that little combination box or the combination. Luckily some other real estate agent and his customers show up and he has the combination, so we go inside. The sheer work of fiction the MLS sheet is amazes me, but worse is the condition of the home, the floors are coming up spider webs all over the place, power off so its insanely hot, the list goes on. Go the next day I promptly call golden west and explain that I do not want to continue the application process as the MLS was incorrect and I would like my money back, the nice receptionist transfers me to the property manager’s (Ari’s) voice mail and I explain again leaving my contact information. No return call. After a few days I call back, speaking to a different receptionist whom offers to leave a message with the property manager (Ari), again no call. A couple more days go by I call AGAIN and the first receptionist remembered me and transferred me to the property manager (Ari), whom says it’s totally fine and that due to the nature of the many things the application money goes to its easiest to get my refund if I open a dispute with PayPal, and he will happily approve my refund. So I go ahead, and open the dispute, which they turn around and deny. more

PROPERTY OWNERS & PROSPECTIVE TENANTS BEWARE We are Property Owners/Landlords. This company puts COLLECTING FEES above customer service or protecting the property owner's investment. We had a tenant move because she could no longer afford to pay rent after her husband died. The tenant's deposit was forfeited to us, minus FEES of course, like a $10 MAILING FEE (that's about a 100% profit to the Manager). Anyway, the house was a mess and there was a bunch of dog waste scattered all around the enclosed patio area. My wife & I filled up a grocery bag full of it and then had to scrub stains off the concrete patio. I asked the Office Manager (Sherry at the time) about why we weren't entitled to receive the Tenant's $250 Pet Deposit. She said it was classified as a FEE and then quoted the Management Agreement that says "Manager shall be entitled to collect and keep as compensation all miscellaneous fines and fees from Tenant...". It was also non-refundable to the tenant. It did nothing to protect my property. Instead of being a DEPOSIT that can be returned to the Tenants if there's no damage or given to me if damage occurs, it became 100% PROFIT to the Manager. It certainly gives the Manager more incentive to select a tenant that has a pet or two (at $250 per pet). The house was vacant for THREE MONTHS. The Manager has no incentive to get the place rented quickly either because they still charge MANAGEMENT FEES when the house is vacant! I cancelled the management agreements on two properties last year and just recently cancelled the third one. The new Office Manager (Christie) said the company has made efforts to improve customer service and would like to eventually regain my trust. At about the same time, THE COMPANY OWNER/BROKER, sent me an EMAIL THREATENING LEGAL ACTION. I guess that's his way of improving customer service. SO THE TENANT'S PET FEE? $250 OR 100% PROFIT...MY EXTRA TWO MONTHS OF MANAGEMENT FEES? $150 OR 100% PROFIT...WRITING HONEST REVIEWS ON YELP AND OTHER SITES? IT'S PRICELESS!! more