Gentle Giant Moving

We used GG for over a decade and didn't have any problems until the change of management this last year. They had always been helpful, efficient and with a few bumps and scrapes right on in terms of moving us. Until this year. We were given a quote. We explained we had over 50+ stairs at the new location. The quote was a do not exceed quote that included said stairs. Since we used them before we waived the insurance rider on top of the basic. Why would we suddenly have a problem with a company that gave us stellar service in the past right? WRONG. The movers showed up pissed off and with mad attitude. From the moment they saw the location you could tell they thought it had been underbid. I made it clear I was the point person if they had any questions..not my elderly mother. We fed them lunch and dinner as we knew it would be a hard day. We offered them cash or meals...we did everything we could to make it easier on everyone before we left the first location I saw two different movers throwing boxes on the ground and in the truck. I asked THREE times if they could leave someone to watch the unattended truck full of our antiques sitting open on the street in downtown LA. All I got back was attitude. I went to the second location. Back at the first location the lead mover told my mother if she did not pay them an additional $1500 they would not finish the move. Keep in mind this is a DO NOT EXCEED quote. My mother told him she did not feel comfortable and he should talk to me. Instead he threatened to take the truck back to GG and call off the move in essence holding our stuff hostage. Finally she relented. He had her ""sign"" a ""receipt"" that I found out later was an agreement to wave the do not exceed and go hourly. Nice....after I had made it clear they should talk to me they strong arm an elderly woman. They show up to the second location and proceed to drop, throw, drag and otherwise destroy generations of antiques. They put most of it in the garage and when the owner of GG comes out and sees how destroyed and badly packed the garage is he sputters ""Oh my god! what the hell???"" Total damage: $12,650.00 (broken fostoria crystal a gift to my great grandmother from her wedding, a shattered armoire, crowns and legs busted off eastlake chairs and tables) Worst part is I don't care about the money. I care about the memories of these pieces and what they mean to my family. The owner promised me he would resolve it and POOF disappeared. Because the lead mover had my mom sign the ""receipt"" we are now left with only the option of a lawsuit. These people are criminal. What they do is shameless and at the rate they are going I hope they are out of business before they EVER do to another family what they have done to us. more

Gentle Giant was initially referred to me by another moving company. Our moving company does local moves and we needed someone to do a cross-country move for one of our customers. I was nervous the first time that we used them but everything went so smoothly and turned out perfectly. Working with Patricia was great. I have used Gentle Giant 3 times now and they are reliable. I trust them and know that they are right there if I need them. Ben Gonzalez Speedy's Moving Company more

I have moved about 10 times in the past 15 years and this company by far is the best. I received a live person every time I called. My calls were always returned in a timely manner. Recently, I moved from Saint Louis to Los Angeles and I was very impressed with the movers.They showed up on time and moved everything out in about 2 hours. My furniture included a baby grand piano,a formal dining room and a lot of other heavy items. The movers did such a great job, I gave them an extra 100.00 for each mover. Not one item was broken. By the way, did I mention they give free boxes. I saved over a hundred dollars in boxes alone. I highly recommend this company. Thank you, YBanks more

We would like to commend "Renaldo" for excellence performance. He has helped us move two times within last year. He is polite,fast,efficient,cautious and he manages his team professionaly. As long as he is with Gentle Giant, we would gladly use your company. more

I would give Gentle Giant Moving Company 6-star ratings if I could. We have used them 4 or 5 times to move us back and forth from Lufkin, Texas to West Hollywood, California, and we have not had one bad experience. They were wonderful every time. Not only did they move all of our furniture but they were so helpful in making our moving experiences much easier. The first man that came out and estimated the cost was frank and courteous. He knew what he was doing and did not make us feel pressured. We actually went and met with the Gentle Giant staff in Hawthorne because we wanted to meet the people who would be moving our stuff. I dealt mainly with Patricia, who was fabulous. Everyone else was good, too, from the packers to the loaders to the drivers. They were very careful when they boxed everything, especially some nice paintings that we own. We really trusted them. One time, when we had to store our stuff, they were helpful in making the arrangements and getting our belongings out of our apartment quickly and on time. Price-wise, they are tops because they gave us advice on how to help lower the cost. Patricia got us as many used boxes as she could, which really helped with the price. We have continued to use Gentle Giant Moving Company because of their very personalized service. They made us feel as if we were their only customers. Jody, Jimmy and Jon Tinkle more

Gentle Giant moved me from an apartment to another apartment a few blocks away. They earned three of the five stars by doing everything you'd expect: not breaking anything, putting stuff where it belonged in the new place, and bringing all of the tools they needed (e.g., a dolly capable of carrying the fridge). They earned a fourth star because they did not screw around at all. The dudes were working the entire time. I was afraid that was going to be an issue and I could not have been more wrong. They earned a fifth star because they were respectful and courteous in ways I would never have expected. For example, they make sure that they are never alone in a bedroom with a female occupant. They just avoid it in case it could make someone uncomfortable. This company used to be Action Movers, at which point they were fantastic. I'm happy to report that Gentle Giant maintains the tradition. A+ Pros: courtesy, efficiency Cons: absolutely none more