We used GG for over a decade and didn't have any problems until the change of management this last year.
They had always been helpful, efficient and with a few bumps and scrapes right on in terms of moving us.
Until this year. We were given a quote. We explained we had over 50+ stairs at the new location. The quote was a do not exceed quote that included said stairs. Since we used them before we waived the insurance rider on top of the basic. Why would we suddenly have a problem with a company that gave us stellar service in the past right?
WRONG.
The movers showed up pissed off and with mad attitude. From the moment they saw the location you could tell they thought it had been underbid. I made it clear I was the point person if they had any questions..not my elderly mother. We fed them lunch and dinner as we knew it would be a hard day. We offered them cash or meals...we did everything we could to make it easier on everyone before we left the first location I saw two different movers throwing boxes on the ground and in the truck. I asked THREE times if they could leave someone to watch the unattended truck full of our antiques sitting open on the street in downtown LA. All I got back was attitude.
I went to the second location. Back at the first location the lead mover told my mother if she did not pay them an additional $1500 they would not finish the move. Keep in mind this is a DO NOT EXCEED quote. My mother told him she did not feel comfortable and he should talk to me. Instead he threatened to take the truck back to GG and call off the move in essence holding our stuff hostage. Finally she relented. He had her ""sign"" a ""receipt"" that I found out later was an agreement to wave the do not exceed and go hourly. Nice....after I had made it clear they should talk to me they strong arm an elderly woman.
They show up to the second location and proceed to drop, throw, drag and otherwise destroy generations of antiques. They put most of it in the garage and when the owner of GG comes out and sees how destroyed and badly packed the garage is he sputters ""Oh my god! what the hell???""
Total damage: $12,650.00 (broken fostoria crystal a gift to my great grandmother from her wedding, a shattered armoire, crowns and legs busted off eastlake chairs and tables)
Worst part is I don't care about the money. I care about the memories of these pieces and what they mean to my family.
The owner promised me he would resolve it and POOF disappeared. Because the lead mover had my mom sign the ""receipt"" we are now left with only the option of a lawsuit.
These people are criminal. What they do is shameless and at the rate they are going I hope they are out of business before they EVER do to another family what they have done to us.
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