Folsom Lake Toyota

I called to schedule my service appointment 11/28 and tried to pick a time for 11/30 when it didn`t seem too busy. I settled on a 12pm appointment and there were still multiple time slots before and after me open. Was told on the phone it would be about 60-90 minute service.I showed up for my appt. a few minutes before 12pm and the service area seemed pretty packed (must have been a lot of last-minute appointments scheduled in 38 hour time period from when I scheduled my appointment)... but was greeted promptly and then waited about 5-10 minutes before a service advisor (Rick H.) was able to get the paperwork started. Rick was very helpful and friendly... I confirmed that the appointment would be 60-90 minutes and decided to wait in the service area. There were a few other people waiting who asked the status of their vehicles to their advisors since they were 30 mins-60 mins past the time they had thought their vehicles would be ready... and I wondered if I was going to get out by 1 : 30PM. Ended up finishing up paperwork around 2 : 05 pm (125 mins for basic oil change service) and chalked it up to the weather.Pros : *Rick was very nice and friendly*Coffee and pastries in waiting area*Comfortable chairs in the loungeCons : *125 mins for a basic oil change serviceThere currently is a system set-up that lets customers know when their vehicles are ready SEMI : I received two e-mails and a phone call. My suggestion might be that a modification be made to alert service advisors when their customers are waiting longer than expected (go past their appointment time)... so they can proactively let them know. Lots of restaurants/airports have customer/flight status checks and to see order/priority. more

I love bringing my car here. The service and amenities are always outstanding...beyond comparison to other places I`ve taken my cars in the past. This is my first Toyota... but definitely not the last. I would highly recommend Folsom Lake Toyota. more

Was great service... even including a rental car. Very accomodating... and speedy. more

Service advisor... Randy Baptista is fabulous. more

Service experience was excellent. Car wash was a nice touch. Service advisor Brian... was courteous and helpful. more

Hire more great guys like Austin. Also let him know that he did a great job for his customers. more

They were great... loved the service department... the help I received from Kurt Schnell was AWESOME! He was so nice... very helpful... informative and worked on my car quickly. He was very kind considering this is my first Toyota and he helped me ascertain what I needed and how it all fit. And he was honest! Loved him. more

Ghibriel Kargbo is awesome. I ask for him every time now. You have a good one in Ghibriel. more

Michael Pendergrass was basically our reason for coming back to Toyota after shopping around. He made us feel comfortable and gave us the no-pressure treatment... which we appreciated. Thank you Michael!! more

Our overall experience was good... however with out Eddie Givsan who was wonderful... the experience would have been typical. Eddie Gisvans knowladge and easy maner made car buying a pleasent experiance for us. We got the truck we wanted and at a good price.We will recomend Folsom Lake Toyota and Eddie to friends and family. more

Always a great experience. I always love working with my service rep... Ryan. And... Thanks for the great car wash. It`s very much appreciated. See you next time. more

There is nothing you guys need to improve upon, Forest, the Service Advisor does an excellent job here. more

I can`t think of anything that I would ask you to do differently. The service was first class from scheduling the appointment to completing the work. You have a very special organization!! more

Thank you very very much for the use of the free rental car ...that made all the difference! Also... thanks for the coupon! You are all great! Especially Forest! more

Working with sales person Mike was a delight. He was courteous, answered all our questions and gave us a thorough overview of the vehicle prior to sale and in-depth after purchase. He was engaging, personable and easy to deal with. more

There was not a lot of haggling on price. We agreed on a price over the phone and it was exactly what we agreed upon on arriving at the dealership. more

Hassle free negotiation. As a return customer, my previous purchase (Sienna) from this dealership in 2007 and subsequent experience at the Service center had a big impact than the sales staff at the dealership. more

I get all my services and repairs done at Folsom Toyota. I always get friendly service. more

I got excellent service from Folsom Lake Toyota at a great price. They have great people. There's no way would I trust anyone besides Folsom Lake with my vehicle needs. more

I am so Happy I just bought my new car !. I had a little help from my Dad. These guys made my day ! Yippeee. more