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Businiess name:
Folsom Lake Toyota
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Review by:
citysearch c.
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Review content:
I called to schedule my service appointment 11/28 and tried to pick a time for 11/30 when it didn`t seem too busy. I settled on a 12pm appointment and there were still multiple time slots before and after me open. Was told on the phone it would be about 60-90 minute service.I showed up for my appt. a few minutes before 12pm and the service area seemed pretty packed (must have been a lot of last-minute appointments scheduled in 38 hour time period from when I scheduled my appointment)... but was greeted promptly and then waited about 5-10 minutes before a service advisor (Rick H.) was able to get the paperwork started. Rick was very helpful and friendly... I confirmed that the appointment would be 60-90 minutes and decided to wait in the service area. There were a few other people waiting who asked the status of their vehicles to their advisors since they were 30 mins-60 mins past the time they had thought their vehicles would be ready... and I wondered if I was going to get out by 1 : 30PM. Ended up finishing up paperwork around 2 : 05 pm (125 mins for basic oil change service) and chalked it up to the weather.Pros : *Rick was very nice and friendly*Coffee and pastries in waiting area*Comfortable chairs in the loungeCons : *125 mins for a basic oil change serviceThere currently is a system set-up that lets customers know when their vehicles are ready SEMI : I received two e-mails and a phone call. My suggestion might be that a modification be made to alert service advisors when their customers are waiting longer than expected (go past their appointment time)... so they can proactively let them know. Lots of restaurants/airports have customer/flight status checks and to see order/priority.
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