Floor Hut Inc

I am sorry to say that my husband and I had a very disappointing experience with floor hut. When the salesman Mark came to our home I felt like he was very rude and unprofessional by telling me that I should have specified on the phone that we wanted to see hardwood samples as well as laminate...silly me thinking a salesman would bring samples of both. My husband and I decided to go to the showroom to see all our options and Mark was very friendly that day, gave us a good bid and so we decided to go with Floor Hut. After having the install take longer than expected because of warped hardwood(from the supplier) we found that the hardwood was installed improperly(nine short boards were laid in a row...which I have had multiple professionals tell me is wrong...plus it looks awful!) . Mark was also very rude to my husband when he was paying the second half of the bill-when they charged us $100 to install the baseboard(was supposed to be included) because it was larger than our previous baseboard??? I think that is tacky when people have spent well over ten thousand dollars! I brought the improper install to the attention of Mark and Cresswell twice now and was told that they would get back to me after they discussed and I have not heard anything. They do not seem to care about customer satisfaction or reputation. I am angry that we gave this company thousands and thousands of dollars! My friends had an install done by Empire and we had them quote us as well(which was a higher quote and not quite as nice of flooring) but I do wish now that we had of went with Empire as it sounds that their installers and salesmen are much more professional. I do no like to be negative but I am very frustrated and WOULD NOT RECCOMEND this company to my friends, family or anyone looking to do flooring. Hopefully this will help others\r more

From the moment we entered the showroom to our floors being installed, the experience was nothing short of wonderful. We got more information on products that we liked in 10 mins of our time at Floor Hut, than all the time we spent at other stores put together. We got what we were looking for at a very good price. The installation was done very well, a great bunch of installers, very polite and nice. We do love our new carpet and hardwood. Thank you to all at Floor Hut. more

I can not say enough good things about my experience with Floor Hut. Cresswell (Owner) and Guy (Sales) were absolutely the best to work with. I felt no pressure and felt like I was well informed when I left their business. In the end, I walked in thinking I could only afford laminate flooring; I walked out with hardwood floors for basically the same price I was quoted for laminate. From an installation perspective, the entire crew was professional and courteous during their entire time in my house. The crew lead, Hugo, not only did a great job with the installation, he was a pleasure to be around. I have had other contractors in my house that were not so personable and it made for a long project. Hugo and his entire crew did an outstanding job. We were so happy with the job being done, mid way through our installation we decided to add the upstairs to our plan. I would recommend Floor Hut to anyone needing flooring. more

AWFUL! AWFUL! AWFUL! AWFUL! In July of the 2010 I decided to change the folders of my house, after several interviews I chose to Floor Hut of Plano, Texas, all I can say is that IT WAS a NIGHTMARE, a work that supposedly would take 3 days, to them took more than a month. They would arrive in the morning with a team of 3 or 4 people, on the following day appeared another group of totally different workers from the previous one and thus it followed during several weeks, altogether were four different equipment crews and installers. It was a tremendous disaster because each crew was trying to fix all the errors that the previous crew did the day before. Each day, more damage would be done, and less progress. It was a mess and a nightmare. In order to mention some of the errors all I can say that aside from them having burned the carpet, over stretch it several times, the unions were visible and going in different directions, and there were unions in places that there should just be one continuance block of carpet. They were too visible, they also nailed nails in the carpet so that it was not wrinkled, with a giant rusty nail in the middle of my carpet showing. The completion was a disgust. Besides marking and soiling the walls, staining the curtains and they tore a leather sofa of mine as well. I am totally dissatisfied with the attitude of the company, by its irresponsibility and its lack of attention to the client and its very poor treatment. After the supposedly ""complete"" job, I decided to call to an inspector to see if the carpet installation job passed inspection. The inspector listed all the incorrect and damaging installation jobs that were done, and then concluded the report by saying that the work was unacceptable and that we would have to remove the entire carpet and to begin again, and that none of the job or parts could be reused or salvaged. In order to resolve this dispute, I ended up having to retain the services of a lawyer who helped me to recover some of my damages, but not all of them. In short, NEVER, NEVER, NEVER DEAL WITH FLOOR HUT if you want a painless and good installation done. Hopefully people reading this can learn from my experience and not have to go through the 4 months disaster that I went through. more

I had been shopping for hardwood floor for some time and finally found Floor Hut. Chriswell was very professional and knowledgeable in this field. He answered me all the questions and concerns about the hardwood floor and its installation. He offered me the best price for the product, and the installation was well done in two days for 1700 square feet hardwood floor.\r I will absolutely recommend Floor Hut to my family and friends.\r Pros: Best Price Plus Great Service more

We got 4 quotes for hardwood flooring, Floor Hut was the best. Chris was the one that came to our home to give us the estimates. He showed up on time, brought lots of samples, was very nice and easy to deal with. He gave us a good discount on a product that was better than the other companies. The installers were great they did a wonderful job, they were the best bunch of guys. We are more than happy with our new floors and would recommend Floor Hut to our family and friends. Pros: Excellent prices, service and Installation Cons: None more