Terrible sales & service. I located a car on the net at Five Star Cadillac in Warner Robins, GA (1 hour away). I bought the used, late model car with low miles for almost $30K.
The transaction started ok. Their price was fair and they gave me a fair amount for a trade (a little over $12K). The problems starts here: They use a worksheet showing you all the fees (DOC fee, tag/tile fee, tax, etc) and has a bottom line price that you will be paying (or the drive out price for the vehicle). When you look at the bottom line, you assume that this is the amount you will need to pay, but what you have to look for, is a line on the worksheet that they insert a down payment amount on to make the bottom line look less than what you are actually paying. I never discussed any down payment at all since I had a trade in that was taking a lot off the top of the vehicle (I owed less than 3.K on the trade in and they gave me more than 12K on it). I did not realize this until I get to the finance department and when I asked the total, there was a difference. They inserted a $2K down payment on the worksheet above the amount agreed on. Their response was that they ‘assume there will be a down payment’ so that is why it is there. Well, I find that very, VERY misleading. You agree on the price off the worksheet and when you get to the finance department, the amount is different. Now, this is partly my fault for not reading every single line, so after voicing my opinion and dissatisfaction (and I am sure I made them angry) I continued with the purchase of the vehicle.
Also, their DOC fee of $499 is one of the highest I have seen in Georgia (most dealerships charge from $150 to $399) and this amount covers paperwork, processing, etc, but is really pure profit for the dealership. When I saw that they charged me $62 for the tag fee and it only cost $18 to transfer the tag, I questioned the amount. I was told that the extra was for the “ladies in the back to process the paperwork”. Well, what is the $499 fee for? They nickel and dime you at this dealership on their fees so be careful.
When they took off the ‘sticker’, they tore/ripped the tint on the window. I did not even complain about this and never bought it to their attention. However, there were two issues with the vehicle that they agreed to fix and gave me the “We Owe” form showing both of them. The sales person said he would set up a time for me to bring the car back to have those two things fixed and it would take a couple of hours so they would give me a car to drive while they were fixing these issues.
The sales guy called me on Thursday and told me to bring the car in Saturday morning and the part was taken care of. When I asked what time, he said anytime before noon. I told him that I would be there around 10am and he said it would be fine. When I showed up just before 10am on Saturday, the service department was in complete disarray. They had no appointment for me, rudely told me that my service did not warrant a car to use while they were fixing mine and the part needed was never ordered as they were never told I was brining the car in and that I should call next time before I come in. I could elaborate in more detail on the terrible service, but it is just more little negative details.
Over all, they are not organized; lack communication and most of their attitudes are very negative. I cannot recommend this dealership for sales or service to anyone.
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