I took my Chevrolet to the Five Star Service department for a warranty special coverage adjustment (www.gmspeedometerrecall.c0m).
The technician performed the initial inspection in accordance with the service bulletin. Once the inspection was complete, the Five Star Service Department confirmed it qualified for free parts and labor in accordance with the special coverage adjustment (i.e. less than 7 yrs and 70,000 Miles.)
I took my vehicle back to the Five Star Service Department to have the service performed and then they hit me with a $250 "Customer Participation Fee."
I did not pay the fee and drove the vehicle to the good people at Hamby Chevrolet who had never heard of a "Customer Participation Fee."
I am not saying they are illegal with this "Customer Participation Fee" practice, but you certainly have to question the ethics. In the service manager’s defense, he did blame it on the warranty department manager.
Proceed with caution when dealing with the Five Star service department!
more