First Response Security

Worst company ever. Every time I had a problem, which was every few years, I always got an argument with the owner on how they can't fix the problem with out sending someone out, which when they did, their repair people didn't know how to fix the problem, and then tried to charge me for it. When ""suposedly"" we had an alarm go off, they sent their car to investigate the first we heard about it, was when we got a bill. They said they had spoken with the cleaning service, but fact is, they never spoke to the cleaning service, they never checked on our location, but of course, tried to charge us for it. When we went with a different company, First Response would not give out the installer code for the new company to reprogarm, so again, we're waiting for another phone argument from the owner, Jesse, on why he refuses to give out the code. \r \r Would not recommend to anyone who needs a security service! They're First Response vehicles are bogus. more

Great customer service, and overall a great company. more

First Response has built it's reputation of professionalism throughout the security industry by consistently providing A Higher Standard in security services and systems and will continue to do so. more

There is no other security provider that can provide both physical and electronic security around the Portland metro area, that I know of. They are a trailblazer in the industry. more

They charge like they're your attorney, and look for every reason to charge you. Careful, a phone call may cost you! We really liked NW Sound and Security and were very upset when they sold out to First Response, and for good reason. This company isn't helpful at all on the phone, and only certain people seem to know anything at all. Didn't feel safe at all in their care for our alarm company. Not for our buisness or home. more

Apparently FR took over NW Sound & Security, who was excellent as our original security company. Since the transition, however, customer service by FR has been terrible. From charging us an exorbitant amount for telling us how to change a battery over phone, to being downright rude when we desperately need their help, FR has done nothing to show us they appreciate us as customers. We're terminating our contract with them immediately, so please save yourself a lot of stress and use someone else! more