Fender Mender

I was very pleased with Fender Mender. I had never used them before, but my insurance recommended them, and I had a good experience. They were great, and I thought they did a great job. During the hail storm last April, my vehicle ended up with a lot of dents in it. I went in to Fender Mender and they gave me an estimate. We set up a date to bring it back in, and everything was on time. I even got a courtesy call about it. The work was just great. They had it done pretty well on time, just a little after the week they said it would take, but that happens sometimes. They took care of a dent on the side of my vehicle too, just threw it in there, and I really appreciated that. more

Greeted immediately, did not have to wait more than a minute for the estimator to see my car, inspect it, and take pictures. Quote emailed same day as promised. Appointment was made for the repairs. The car was ready when promised. The repairs were done, the car was washed, and all the paperwork prepared in advance, so it did not take more than a couple of minutes from when I arrived to pick up my car to when I left with my car. more

The Fender Mender on Savannah Hwy makes having your car repaired so easy since there is a car rental business in the same building. I dropped off my car and picked up the rental all in a short time. Couldn't have been easier. Return and pick up of my nicely repaired car was just as easy. John Latsko was thorough in letting me know what needed to be done with my car, estimated the correct number of days the repair would take and then explained everything when I picked up my car. The body work and paint look great and have a life time warranty (as long as I won the car). Only minor complaint is I didn't get warm fuzzies from the person at the front desk any of the 3 times I was there. She wasn't rude or anything, just didn't seem to care about making me feel welcome. I will not hesitate to return here if needed in the future. more

I have had to use the Fender Mender in Charleston twice now and have had nothing but the best service. The people that I have dealt with have been extremely nice and helpful. The first time I came in was after a bad wreck and John Lastko explained everything with me in detail and made sure that I was okay with everything before starting. Repairs were made in a timely fashion and another problem was found with my battery that wasn't caused by the wreck. I was informed immediately about it was only charged a small cost for the part itself and nothing for the labor. The second time I came in I was having trouble with my fuel tank door and my side view mirror. I was unable to catch the name of the guy who helped my then but he was just as helpful if not more. While looking at my car just for the estimate, he could order a new fuel tank door but he could also adjust it right then as long as I didn't mind it sticking out slightly. Problem 1 fixed and i haven't even gotten my estimate. For my side view mirror, he said that he would just need to order a part and put it on and that it would be about $30. He also said that I could probably just go to the Nissan dealership and get the part cheaper through them and bring it to Fender Mender and he would just put on for me. I opted to order it through Fender Mender because I had already been to Nissan and after a cursory glance at my car, gave me an estimate of over $200. I would much rather stick with Fender Mender even if it did cost more then go to a place where I feel like I am getting cheated. Thank you to a great crew at the Fender Mender of Charleston. more

I had a door injury on my car and Fender Mender did paint on it. The paint doesn't match the rest of the car. Someone had mentioned Fender Mender to me and Fender Mender was conveniently local, so I decided to call them. Fender Mender had done a good job on my other repair, which came out very good. Overall I would recommend Fender Mender. Rose Decavaignac more

I had excellent service from Fender Mender. They brought me home, and they did everything I asked them to do. more

I got in a car wreck, someone hit my bumper that Thursday. I dropped car off to get the bumper fixed the following Monday morning, guy said it would take no longer than 2-3 days. ""I CALLED THEM that Thursday to see if it was ready, the guy said it will probably be another day or two that my bumper was being painted in the body shop, we will call you no later than Monday.... Monday comes, NO PHONE CALL, I 'AGAIN' CALL THEM, guy says we are having difficulty getting parts for this car, and your car is in body shop being painted... WTH??? I call the Geico Insurance guy, tell him the deal, someone was lieing to me and that my car still wasnt' ready after a week in half. more

There was a stain in my car on the passenger seat and beside the driver seat. When I took it in to Fender Mender, I didn't even have time to look though a magazine they had it done so quickly! Everything was great! Lucy McColl more

It took them three weeks to fix my car. And then I was told twice that my car would be ready and it wasn't. Wasted time to go there, but no one called me to tell me it wasn't ready. Then when it was finally ready there were things like head lights not working, mirrors not working, doors still needed adjustments. When the car was dropped off there was almost a full tank of gas and 11,080 miles on the car. When I picked up the car the gas was on EMPTY and my odometer read 11,454. No one could tell me why or how this happened. I was told I could view 21 days of tapes. Very bad experience with this company. more

HORRIBLE SERVICE!!! During a lock out 5/26 - Thomas Gross with JT Hookers Towing shattered the driver's window of my BMW. JT Hookers Towing ordered a new window and took it to Fender Menders in Charleston for installation. JT Hookers Towing and Fender Menders in Charleston are owned by the same person - Jim Gabrish. Tom repeatedly stated he did me a ""favor"" by replacing the window as it's Jim's policy to not replace windows during a lock out. This was never relayed to me in any form nor did I sign a liability waiver. I was also informed they did me another favor by not charging for the lock out (by shattering my window?!?) or not charging to tow my car in (that was filled with shattered glass). While the window was installed on 5/27 - we were told from 1P-6:30P my car was done and being delivered back to me in 20 minutes. When the car was finally delivered at 7:15P the window did not close properly, leaving a gap large enough for me to easily place my finger in the window thus the car should have never been delivered back and they were clearly aware they were delivering back a faulty job. Fender Menders never once relayed they were unable to install a BMW window properly and never sought help from Exclusively Bimmers, which is who referred me to JT Hookers Towing for the lock out. As I live in Florida - a fact that I made them immediately aware of on 5/26, they were also aware I would be returning home on 5/30. Thus is was imperative my car be fixed in an expeditious manner or for them to make arrangements for it to be fixed at the BMW dealership here. While initially they said they would fix the window Saturday 5/28 (also my birthday) (when they were normally closed) they then rescinded the offer as I now discovered my leather console was all ripped from the broken glass and my GPS was missing. While the GPS was found (Exclusively Bimmers took it out of the car for safe keeping) Fender Menders refused to fix the window or replace the leather console. Again claiming they did me a favor by replacing the window. Tom made fun of me trying to think about taking him to court - and repeatedly arrogantly and obtusely insisted they were not liable and - best part - I should file a claim on my car insurance for their faulty work. He laughed several times - go ahead an try. I cussed at him worse than a sailor - who wouldn't?!?! They had all day 5/28 and 5/29 to fix the window and make arrangements to replace the console. They adamantly refused to. DO NOT USE THIS PLACE!! more

Fender Mender had a complicated job with my nearly totaled automobile, and they did it in what I thought was a fairly short period of time. They did an excellent job! I've had my car back about three weeks now and there have been no problems. John, who did some of the work, and Marty, who did most of the hands-on work, both could not have been more professional. They took a real interest in doing it right, and they were real open to any concerns I had. I was real pleased with the experience. more

Fender Mender was great! They were really, really helpful. My 16 year old daughter smashed into a tree, and we go in there with the fender kind of hanging off. They pulled it off, melted it, and put it back on, and it's perfect! It was very cheap, economical, only cost $180, and they took care of it right there in about an hour and half. They made it entirely painless. I would recommend them. more

We have had all three of our vehicles serviced with Fender Mender and I have to say each time I was completely satisfied. I was treated with respect and professionalism. My cars were returned to me looking just like new. They completed the jobs quickly and took the time to let me know what they were doing. When it comes to repairs - no one compares! Keep up the good work Fender Mender, we appreciate you going the extra mile for us! Your staff is awesome. I highly recommend this establishment. more

Mr. Gabrish and Fender Mender were excellent. They handled everything for me. I didn't do anything except sign some forms! I would recommend Fender Mender to all my friends and coworkers at my business here, and I would definitely go back if I ever needed their services. They walked me through the whole process, from start to finish. They got me and my car down to the shop, set up a rental car for me, and when I got my car back it was cleaned and vacuumed. An in house representative walked me to my car, explained everything they did and all about the lifetime warranty. They even took care of the direct billing for the rental car. Outstanding! Fender Mender walks you through and makes the whole process easy. Before leaving, they told me that if I had and concerns that I should give them a call. I know it's a corny phrase, but it really is a one stop repair facility. more

I had a very good experience with Fender Mender. When I brought my car in, everybody was just professional. When I asked questions, they gave me answers. They also handled everything with my insurance company. The repairs were very professional and exceeded my expectations. When they got done with my vehicle, I didn't have to take it back, it was all great! Fender Mender: no fuss, no muss. I didn't think a collision repair would be this easy! I had no problem whatsoever, and I would highly recommend them. more

My wife and I are extremely pleased with the work done by Fender Mender in repairing the serious damage to our Mercedes by a driver who ran a red light at high speed. Customer service is excellent and our car is PERFECT. The work was A-1 in every aspect! Pros: professional and timely service more

I've used this location twice for my own car and both times they've called me ahead to set up an appointment and contacted me immediately when the work was finished. They even drove me home while I didn't have a car! In addition, the work is excellent and reasonably priced. I would definately recommend taking your vehicle here for repair! Pros: excellent prompt service more

Geico dropped Fender Mender West Ashley because of quality issues. The paint was falling off of my car with primer exposed after 4 months. Total SCAM!!!! Do not go here!!! Cons: Geico not longer refers customers here!!!!! Con artists!!! more

Very poor customer service. When they tell you they are going to call you and give you an estimate, expect to call them yourself. Had to call 3 times in one day to simply find out what time my car would be ready, and still no answer. Be ready to sit by your phone all day. more