Greeted immediately, did not have to wait more than a minute for the estimator to see my car, inspect it, and take pictures. Quote emailed same day as promised. Appointment was made for the repairs. The car was ready when promised. The repairs were done, the car was washed, and all the paperwork prepared in advance, so it did not take more than a couple of minutes from when I arrived to pick up my car to when I left with my car.
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