Family Carpet Cleaning & Rpr

Beware of family carpet care from Kentucky - They are full of crap! They booked an appointment with me and cancled the appointment on me ! Then called and said theyd be here in 15 minutes at 4 oclock - and now at 6 after I called 100 times, they show up beat my door in and when I tell the recepeiationist that I called a 100 times to cancle she tells me IM AWFUL RUDE ? and hangs up the phone! more

Beware of Family Carpet Cleaning and Repair's I used to work for them and this is what they don't want you to know !! Owner's Richard Lance Smith and Cristina Smith lie about everything ! They are not Insured , Bonded , or Certified ! They tell you that they use a Non - Residue Proteine Enzyme in fact common Dish Soap then they say Sanitizer/ Deoderizer in fact Winter green Alcohol from dollar store they tell you Teflon/ Scotch Gaurd in fact Basic Tap Water !!! They tell you that there are no felons involved with there Company in fact Richard Lance Smith Heroin addict , Conartist, Theive is in the Boone County , Ky Jail!! They tell you a cheap price to get in your home when done hand you an out ragious Bill called "" Breaking it off !!!"" Just check with the BBB on them ! THey have even knowingly hired a registered sex offender named Justin Kankis who sexually assaulted his baby toddler sister !!! Ask the Elsmere , Ky Police Dept. They have stolen money,jewlery, pill's and any thing else of value they could take just ask Cincinnatti , Oh Police Norwood , Oh Police , Westchester , Oh Police and the Hamilton Couty Sheriff's Dept. All Fact's are True not slander !!! So don't get Taken by the Cleaner's !!! more

I have used this company a number of times. Their service seems to be going down hill. They do good work, but very fast, doesn't seem to be a lot of time put in for the money. Once you are a customer of theirs, they are very pushy with the sales calls, trying to sell you more and more services, calling frequently and not taking no for an answer. They were due here between 10 and 11 today. On the phone, they told me about 6 times, they GUARANTEE they will be here by 11. At 11:15 they called to say they are on their way. That was an hour ago. The last time they said they would be here in the AM, I waited 6 hours past when they said they would come. It means sitting home doing nothing, because I'm afraid I will miss the doorbell if I'm out in the yard or in the basement. This is the last time I use them. I will tell them to take me off their list. more

After searching for about a week for a company to fix my carpet for me and after speaking to many company's i decided to go with family carpet even though i saw some bad reviews i decided to make my own decision on them and i am so glad i did ! I got the best job that anyone could get . and for a good price. my carpet had some tears from my dog who had torn it in several places and it was really in bad shape and they repaired it for me and got it to where i am now not embarrased for others to come into my home. the office was very friendly and the technicians were very nice guys. they worked really hard and took there time. and i felt i should let others know. judge them yourself, give them a shot. i know first hand you will be happy. more

This is the BEST Carpet COMPANY I HAVE EVER USED !! They Done Work For Me Today and did a Great job ! they done everything they said they would more

I have used this company for years and was very surprised to see any compliants on here I think you have to remember people are more likely to get on here and post something when their not happy then when they are. In the time I've used them I have no complaints the job is always great and the price is always low. more

My mother in-law got a call from Family Carpet Cleaning to clean her carpet. She had Living room Hallway and around the two beds in two bedroom. They told her $49.00 over the phone. Then the came the other day and cleaned it. They then gave her a bill for $689.00. Man can you believe this? We could of gotten new carpet for this. This is how this company works. They get into a older person house then rob them. Please believe what I am saying and stay away from this company. I was a Electrician for years and owned a Company for 16 years until my health went bad. I never did this to a person. This makes me so bad!! Cons: Gave price over phone then charged $689.00 more

I've been a customer with Family Carpet Cleaning and Repairs for a long time. They are very pleasant people and I would recommend them to others. They have done numerous services for me over the years none of which I have any complaints. They are always very curtious people and their work always excellent! If you are looking for carpet cleaning, airduct cleaning, home repairs anything of the sort I'd recommend them!! Their prices are also very reasonable. Pros: very nice people, professional, and excellent work Cons: none more

they called me on the phone to quote me cleaning prices then they came to to my home cleaned my persian rugs and air ducts did an excelent job for a good price i highly recomend them to anyone. thank you family carpet cleaning. Pros: great job more

i thought i'd have to replace my carpet and they made it look like new! moved furniture hand cleaned around base boards vaccumed and made burns disapear with carpet repars can't tell burns were ever there thank you family carpet cleaning!!! Pros: best carpet cleaning company more

When you have an appointment for getting your carpets cleaned should you expect them to be on time or should you expect a phone call letting you know so? I quess in a days time 50 minutes isn't that bad. If you were cleaning somebodys carpet would you walk on the clean floors with your boots on, after making several trips outside to your van? While cleaning carpets for a customer would you dump dirty water into their bathtub? If you move a chair would you put it back without at least vacuming under it? If you have somebody dryclean your carpets, do you know they should vacume after the cleaning process? more

I have never written a review before but I feel the need to do it so maybe I can save others from having to deal with the same harassment I have. Pros: There are none Cons: Terrible Customer Service from the Owner more

They called me elevenish this morning, requesting that I allow them to quote me a price to clean my carpets. They asked how many rooms I needed cleaned. Being that we just moved into our home, I said that the whole house could use it. They quoted $99 for the entire house. They arrived less than two hours later. They moved the lighter furniture, vacuumed, and cleaned the carpet area down by the baseboard that is filled with crud. My only slight complaint is that one of the vents and a few chairs where not put back. Also, I was told during the telephone solicitation that they would pre-treat for stains. They didn't do that, however, most of the stains came up during the regular cleaning. So, perhaps they thought pretreatment wasn't needed. I give the carpet cleaning 5 stars. During the two hours that they were in my home they also cleaned out my air ducts, as my home seems to be extra dusty. They quoted me $199 to clean the whole house! I will not know until later if this helped to reduce my dust or not, however the price seems pretty high for just sticking a fancy heavy duty vacuum cleaner down my vents. The price of the duct cleaning is the only reason I gave them 4 stars. I would research duct cleaning a little further before I paid that price again. All in all, they were fast, courteous, and professional. They did a good job and I would use them again to clean my carpets. Pros: Fast, Friendly, Good price for cleaning carpets. Cons: Cost of cleaning air ducts was high. more