Enterprise Rent-A-Car

When we went to pick up our rental car there was some confusion on our reservation and, at the time, management was not able to resolve the matter positively. \r \r Since then, we have received an apology from the manager and excellent customer service.\r \r I appreciate that the management was able to recognize that there was a problem, addressed the problem, and corrected the problem. In a day where companies don't see the need for customer service, it is nice to see Enterprise Rent-A-Car show excellent customer service.\r \r I usually refer this location out 2-3 times a month to my customers and will continue to do so. It is nice to know that if something does go wrong that my customers will still be taken care of. more

Sadly due to the incompetence of the manage, Harrison, this location is receiving 1 star. Due to lack of his inability to properly training his staff, a reservation was never placed after the staff member gave a verbal confirmation over the phone to pick up a car at 3:00 PM. When we, the customer, informed him that we did make a reservation, his response was very condescending that we didn't call and he could have a vehicle for us the next day at 4:00 Pm, We were basically being called a liar and had to go on the defense to prove we did call that morning. Spencer, an employee at the location, was doing his best to research the communication break down and was willing to find a solution to the problem. On the other had, Harrison, in a patronizing tone was defending his position that we never called. After 15 minutes of hearing his "logic" that we were incorrect, for obvious reasons, the tone in my voice became very curt and loud when responding to his groundless accusations. When co more