Encore Boutique

I consigned some clothes there last year and everything went well. At the time I brought the clothes in, I did not have an appointment and was told I did not need one. A few weeks ago, I went in to consign some items and was told that I needed an appointment. I asked about the next day and was told that there was nothing available for about a week. I was leaving town so that would not work. I mentioned that to the clerk who just shrugged. There was no effort to apologize never mind working out another time. I don't have time for places that change the rules. I decided they must not need new stock so I will not consign with them anymore. more

Janice Rocks!.....what else do I need to say. more

I have shopped at Encore & although the place has potential the owner prevents it from being successful. She tells you that you can pick your things up when the consignment period is over but when you attempt to do that you are met with an all together different attitude. One consigner was asked to quit consigning by the owner because she said it was bad for her business for consigners to be taking their things out of her store for others to see. The poor woman was in tears as she was doing this for her church where the proceeds went to less fortunate people. You can't find your things when you look for them or they are downstairs in their ""Bargain Basement"" where they are no longer yours. Anything that sells from there goes into the owners pocket for her next trip to Vegas. The owner is so tight she typically has one person working, a potential robbing opportunity. Difficult also to get to the bif or eat lunch. The owner is tacky, snippy & has a difficult time keeping good employees because of the way she treats them, it's like a revolving door there. They had a big lawsuit against them because 3 African American men were asked one evening to leave, not knowing they were fashion people in town scouting out the local consignment stores. Is this where you want to do business? Glad to say I am finished there! more

I had Great Experiences with this store I've shopped and consigned and had no problem. I don't know what some people are taking about the" manger being rude". I found her very professional and polite. The sales associates are also so friendly when I come In. I would recommond this store to shop or sell your items!! more

Theres one in every bunch. I am an avid consignment shopper. There was one instance that I did encounter a very rude employee. However, I have also at Cub, Rainbow, Elite Repeat etc. I have also encountered some of the nicest sale people at all these places. Maybe we should ask ourselves sometimes""What""s My Attitude"". Shoppers are some rude critters too. more

I have read so much bad review my friend think it was a okay store but if people is looking for a good online store with good clothing check out encore goods or email encoregoods@yahoo.com more

I have been a shopper and consigner for a few years now and I can tell you this place is great...but the reviews are confusing. Let me clairfy: There were 2 very rude employees who were let go -one acted as if she was the manager and her name was the same as the manager.I was even confused until I met the real manager and complained to her. Things were handled right away. The real manager is a kind, and generous lady. Other than that,I have never experience rudeness; nothing but smart saavy and kind help. I never thought I'd buy from a consigment store...but this is like a great boutique with fun and friendly staff. I hope this clariflies the mystery. It's a good place with outstanding bargains and kind help! more

I recently visited this store when in town. As an out-of-towner, Encore Consignment store has a nice selection of clothes, but the attitude of the owner, Jan V. has MUCH TO BE DESIRED. She does not offer a warm and friendly enviroment and her off the cuff remarks are just rude. In this economy, Great leadership and customer service gets the sale and the recomendation. Sorry, I won't be recommending this store to anyone I know. more

As with most consignment stores, anything or everything is subjective with the person who is helping you. Encore is no exception. The merchandise is nice enough but the buck stops there. It seems to be a well known place for locals who are treated nice if they know you but I have observed moods and interactions all over the board that are, quite frankly, difficult to understand. Contrary to the owner's review, it is NOT the friendliest NOR is it the most accommodating store in town. I will quietly shop there but consign? I don't think so. A girl could get whiplash with this place. Pros: Fairly nice merchandise Cons: Employee attitudes more

Not sure what other people are talking about. This place is a gem! First of all, it's organized like a small retail store rather than a mass merchandiser. And the people are fantastic. It's a local neighborhood go-to. more

I've been a customer here for years and have been impressed by friendly knowledgable staff, and quality merchandise that has been carefully looked over to make sure I don't have to. Pros: Friendly staff, good stuff more

Store is usually too crammed, hard to shop in. Few classic styles, lots of pretty ugly stuff that might have a "designer" label but is still plug ugly. I tried on two suits and found soiled hankies in the pocket of each -honestly! - so much for careful attention to cleanliness..There are much better shops and online sources for good, fun, wearable clothes. Comments about rude owner and staff are spot on. more

In response to the negative comments posted about our store, we are shocked and disappointed. We have taken pride for 15 years to be the area's friendliest, cleanest, and most accommodating consignment store in town. Our customer's preferences are our guidelines for consignment. Our high standards provide excellent selection of merchandise. We urge you to come experience for yourself the best customer service ever! more

I am an experienced consignment seller and I've never been treated this poorly by the OWNER of the store! One of the employees happily took several of my items in the morning and then called me back in the afternoon to say that she had changed her mind, and could I come pick them up? Ironically, when I changed my mind on an item I'd bought earlier in the day, I was flat-out refused a return; and I was given the tight-lipped silent treatment as my rejected clothes were stuffed into a bag. I am always blown away when a store that depends on repeat business treats clientele so poorly (and in front of other shoppers). I've seen a lot of small businesses close their doors for good lately - I certainly won't be sorry - or surprised - if Encore is next. They've definitely lost my business. more

Rude Management and customer service, experienced as a shopper and potential seller. Nice selection of clothes, but attitudes of sales associates not worth the hassle of parking and browsing through store. As far as selling goes, even with an appointment, disrespectful and insulting manager, very picky over brand names.\r Cons: Rude Management and customer service, parking, very similar style of clothing more

Rude Management and customer service, experienced as a shopper and potential seller. Nice selection of clothes, but attitudes of sales associates not worth the hassle of parking and browsing through store. As far as selling goes, even with an appointment, disrespectful and insulting manager, very picky over brand names. Cons: Rude Management and customer service, parking, very similar style of clothing more

The first time I ever tried to consign clothes, I made an unfortunate visit to this shop. While I did not have an advance appointment, I did have all my items clean and on hangers. Since I only had approximately 30 items, I didn't think it would be a problem for them to review things-- especially during the a morning weekday when business was slower. The store owner treated me very rudely for not having an appointment and extended her negative thoughts to the clothes I presented. While they did accept a few of the items I brought in, what I had to go through in the process was not worth the hassle. Cons: Poor customer service and very little parking available. more

Encore Boutique is a great place to sell of your gently used clothes. They pay fairly well depending on how used your clothing is. They offer a variety of clothes but I have noticed if you want to find anything good you really need to search. The "cool" trendy clothes go very quickly so you need to check here often if you want to find something good. more

I bring all of my old clothing here for consignment. As longs as your items are in good condition, they will sell. I have made some good money selling my old clothes here. I haven't purchased as much but I have found some nice pieces, you just need to go on a regular basis because the name brand items go fast. Pros: cheap, variety Cons: must search more