Elmhurst Animal Care Ctr

If I had listened to their vet, my dog would have died. Thankfully, I got a second opinion and they saved her life. I will avoid these guys at all costs. Feel free to contact me if you want details. more

To be fair, I must start this poor review by acknowledging that the veterinary staff has been excellent many times in the past and we have been bringing our pets to EACC since 2006. We, unfortunately, had a very poor kenneling experience and our expressed concerns were met with indifference. Our dog was returned to us after a 3 night stay with no report or explanation of any problems. When we got him to the car, we noticed his elbows and paws were raw and stained with blood. We brought him back in to find out what had happened and they basically told us that he most likely has an allergy and that the red fur is a result of staining from his licking the areas. He had no previous problems with allergies or licking of these particular areas. The areas were open wounds and visibly bleeding but I was told that it is common and that ... acknowledging that the veterinary staff has been excellent many times in the past and we have been bringing our pets to EACC since 2006. We, unfortunately, had a very poor kenneling experience and our expressed concerns were met with indifference. Our dog was returned to us after a 3 night stay with no report or explanation of any problems. When we got him to the car, we noticed his elbows and paws were raw and stained with blood. We brought him back in to find out what had happened and they basically told us that he most likely has an allergy and that the red fur is a result of staining from his licking the areas. He had no previous problems with allergies or licking of these particular areas. The areas were open wounds and visibly bleeding but I was told that it is common and that I should give him benadryl. We will never kennel him or any other pet of ours there again and we will most likely never use the veterinary services either. Such a shame because if they had been more empathetic and apologetic, we would have been less inclined to tell the world of our bad experience. more

Always had good care here. I've seen the vets, boarded my dogs, and had them groomed here. Everything has always been great. They are open 7 days a week. Prices are the BEST!!! more

We have been taking our dogs here for about four years now and have always been very happy with their service. We had been taking our older dog to a different vet, but when we adopted our second dog we were referred to this clinic by the rescue orginization. We are so happy to have found them! Our older dog has had a lot of health problems and they have been amazing in treating him (and us). My wife and I call all the time with different questions and they are always so helpful. When Bailey (our older guy) had to be hospitalized the staff really treated him like their own. We went to visit Bailey in the hospital we could see he was in good hands. The nurse brought him in for us and began telling us how we have such a sweet dog, we were a little surprised. Our dog has turned into a crabby old man over the years, but he loves his ""girlfriends"" there, it's unbelievable. My dog would not act the way he does with the staff if they weren't treating him right. We have complete trust and confidence in all the doctors and staff at elmhurst animal care. I really want to give this place the credit and thanks they deserve, I don't know what we would do with out them! more

At first glance you would think this is a wonderful place. Always clean. First, the animals boarding are NEVER properly cared for. The staff neglects the animals. Some dogs sit in their own fecal all day before getting let out and their cage cleaned. The dogs rarely get fed the food the owners leave for them. The manager is by far the worst example of a ""manager"" you can imagine. SO with complaints don't bother asking for her, your complaints and or requests will never be met. They think it's ok to overbook the kennel by at least 30 or 40 dogs. Other than one doctor, none of the doctors could care less about the health and well being of the animals staying. The owner himself sent a dog home that was supposed to be neutered without even neutering the dog!!! he sedated it and then forgot about it!! So for good and proper care of your animals.. take them elsewhere Pros: Clean Cons: Everything else more

My experience at Elmhurst Animal Care Center was wonderful. My dog was very sick and in obvious pain when we arrived at the Clinic. We were greeted by a receptionist who called for a Doctor immediately. The staff including the Doctor and the technicians were kind and caring. They took the time to explain what was going on and seemed genuinely concerned about not only my dog but also myself. I have had the opportunity to return for groomong and additional Doctor visits and I am extremely pleased with the care given to my dog. My dog seems very comfortable and not afraid when we make a visit to this Veterinarian Clinic. I would highly recommend Elmhurst Animal Care Center, and so would my dog!!!! more

I have never had a problem with this facility. I loke that when you walk in that it doesn't smell like your at the vet. I have broought my dog there for emergency care, was in the room with the whole time and he was great, anwsered all my questions. I have also boarded my animal there and never had a problem. I also brought my kitten there and all went well. I am sorry that those other people did not have good experiences, but was fine. Pros: cleanliness, hours, prices Cons: long lines more

We had the worst experience at this facility. When the kennel brought out our dogs after we returned from a week vacation, one of them was soaking wet, his white fur was stained yellow from soaking in his own urine, his legs could barely move. It was so bad, I took photos of him. Our dogs are 14 years old, and require a little more care than most, but I had requested the vet take a look at each of them while they were there. The attendees at the kennel knew that my dog had a urine leakage problem, and would wash him down, and then leave him wet. Who knows how long he had been left wet...maybe days! Like the other reviewer said, I got the run-around from the employees. Each of them blamed the other one. My poor old dog now can't walk up steps, and is leaking urine horribly. We were issued a refund, but it doesn't make up for the absolutely horrible care my dogs received. Pros: before this incident, I actually thought the vet was decent Cons: they neglected my dog while in their care more

Took my 2 bulldogs there for boarding. Figured that the veterinary care was acceptable so, why not board them for a weekend. When I picked up my beloved pets, THEY LOOKED LIKE THEY HAD BEEN THROUGH A WAR!!! No joke! Numerous cuts on both. Cuts to the eyes, chin, chest, cheeks, necks. Their paws are raw and bloody. I cannot count all of the wounds. Pros: Clean looking facility Cons: Do not care about animals safety! more

Efficent place but long lines. We had our cat spayed there. We never got to meet and talk with a doctor. We just dropped her off then picked her up the next day and only spoke to the receptionists about her surgery and recovery. We would have liked more one on one contact with the doctors to make sure every thing went well. Pros: nice, new building, efficient Cons: long lines, no personal contact with doctor more