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Businiess name:
Elmhurst Animal Care Ctr
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Review by:
citysearch c.
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Review content:
We had the worst experience at this facility. When the kennel brought out our dogs after we returned from a week vacation, one of them was soaking wet, his white fur was stained yellow from soaking in his own urine, his legs could barely move. It was so bad, I took photos of him. Our dogs are 14 years old, and require a little more care than most, but I had requested the vet take a look at each of them while they were there. The attendees at the kennel knew that my dog had a urine leakage problem, and would wash him down, and then leave him wet. Who knows how long he had been left wet...maybe days! Like the other reviewer said, I got the run-around from the employees. Each of them blamed the other one. My poor old dog now can't walk up steps, and is leaking urine horribly. We were issued a refund, but it doesn't make up for the absolutely horrible care my dogs received.
Pros: before this incident, I actually thought the vet was decent
Cons: they neglected my dog while in their care
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