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Businiess name:
Elmhurst Animal Care Ctr
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Review by:
citysearch c.
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Review content:
To be fair, I must start this poor review by acknowledging that the veterinary staff has been excellent many times in the past and we have been bringing our pets to EACC since 2006. We, unfortunately, had a very poor kenneling experience and our expressed concerns were met with indifference. Our dog was returned to us after a 3 night stay with no report or explanation of any problems. When we got him to the car, we noticed his elbows and paws were raw and stained with blood. We brought him back in to find out what had happened and they basically told us that he most likely has an allergy and that the red fur is a result of staining from his licking the areas. He had no previous problems with allergies or licking of these particular areas. The areas were open wounds and visibly bleeding but I was told that it is common and that ... acknowledging that the veterinary staff has been excellent many times in the past and we have been bringing our pets to EACC since 2006. We, unfortunately, had a very poor kenneling experience and our expressed concerns were met with indifference. Our dog was returned to us after a 3 night stay with no report or explanation of any problems. When we got him to the car, we noticed his elbows and paws were raw and stained with blood. We brought him back in to find out what had happened and they basically told us that he most likely has an allergy and that the red fur is a result of staining from his licking the areas. He had no previous problems with allergies or licking of these particular areas. The areas were open wounds and visibly bleeding but I was told that it is common and that I should give him benadryl. We will never kennel him or any other pet of ours there again and we will most likely never use the veterinary services either. Such a shame because if they had been more empathetic and apologetic, we would have been less inclined to tell the world of our bad experience.
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