Elm Heating & Cooling, Inc.

I had a great experience with Elm. They were very professional and responded very quickly when my air went out on a very hot day. My compressor went out and they explained to me my options without pressuring me to buy the most expensive system. I ended up getting an replacement system that is much more efficient. With the rebate I have saved a considerable amount in electic bills. I would definitely use them again! more

Elm Heating provided excellent service, and fast. We called in the morning and our mechanic, Tim was there by 1. He was friendly, courteous, and very good at his job, taking time to explain what he was doing and why. I would call them in a second if I had problems with my heat again. Highly recommended. more

My home flooded in April, Elm came out and installed a new furnace in my home. The crew was very efficient, they worked very hard, cleaned up all the mess and were very courteous. more

Just wanted to tell you what a great experience we had with your company & serviceman with our recent duct cleaning. Dax was on time, extremely pleasant, tolerant of our 2 dogs! and very professional. Our Cleaning lady even mentioned, we had a lot less dust when she came in for her monthly cleaning. It was our 1st time utilizing the services of Elm and it definitely won't be the last. more

My family has been using this company forever. When I first bought my house in River Grove, I signed up for a seasonsal maintenance plan, 10 years later I have never had any problems or issues with my furnace or air conditioning system. Over the year, lots of businesses have came and went on Grand Ave, but this one has been around forever. more

ELM SAVES US DURING FAMILY REUNION, This January I had lots of family over for a family reunion that weekend and my old furnace decided to give out. Called a bunch of companies, they were the only would who could get out right away. Since it was an old furnace we decided to replace it, they were able to install it the same day. Then when spring came this year we decided to purchase an energy efficient ac unit from them to help save money on utility bill and protect the enviroment. Engineer Ron was very professional and helpful through the whole process. I would definitely reccomend contacting them for anything you need in regard to your furnace or air conditioner. more

We were very happy with the service we received. We called with a problem with our heating system and a service man by the name of Mike came out the very same day. We were impressed with how quickly he diagnosed the problem and would highly recommend Elm to anyone! more

I called Elm on one of the Very hot days and I was VERY Happy with the service i received. The customer service person was very friendly the tech was very polite as well. Within a couple of hours my air was up and running. I would recommend Elm to my friends. more

This summer, Bob from Elm Heating was the technician who came out and checked out our ac. He did a very thorough job of cleaning and checking our ac, thermostat, humidifier and electronic air filter. He explained about Maintenance program that you pay one fee and they come back and check your furnace. We were very pleased at how knowledgeable, professional and complete Elm Heating’s service was and we would recommend them for anyone who wants to keep their furnace and air conditioner running in top shape. I will be calling them again this fall to set up my furnace tune up. more

I had an emergency this summer. It got pretty hot in Chicago. I turned on my air, only to my surprise, I did not have any. Instead I had a funny smell throughout my home. The first technician available was an Elm Heating . They came out right away and had my air working in no time at all. I am very satisfied. more

Nothing but great things to say about these guys. We were able to schedule an appointment quickly and a tech by the name of Mike showed up better than on time - he showed up early (and even called first to let us know he was on his way)! He was incredibly polite and made a point to explain exactly what was wrong with our furnace and what he needed to do to fix it. He was professional, honest, and straightforward and was had the part we needed and install it the same day. Really exceptional work. Definitely call Elm if you need this type of service.\r more

Thank You So much for Repairing My Air Conditioning System In the back of my store, and for installing HVAC Unit In the Second Floor of the store. Elm Heating saved me a lot of money. Now, customers are more comfortable when they visit my store. Thank You Again for the good service and fair cost. more

My air conditioner broke down in the middle of the drought recently. A friend told me to call Elm. A repair guy came out and tinkered around for a few minutes and it was fixed. It wasn't a serious problem and they didn't gouge me on the bill. Thanks for your honesty guys! more

This year my husband and I finally decided to replace our old boiler. The old unit was giving us trouble for years, and my husband was tired of fixing it. Was speaking with one of my girlfriends, she mentioned to me that she has purchased heating and ac systems from Elm Heating over the past 30 years. Gave them a call, they came out right away, sales person Ron was very professional and helpful when it came to choosing the right system for my Chicago Bungalow. Price was very fair, and they helped us get the additional tax credits we qualified for. Installation crew was very clean and professional, and got along well with my dog :). Would definitely use them again in future. more

I had a new furnace / air conditioner installed in December 2010 and it was a wonderful experience with Elm Heating & Cooling. My service specialist, Bob H., is great! Bob H. is curtious, knowledgeable and explains everything in detail. As a very concerned customer, Bob H. takes his time to explain and even show us any issues we have questions on. Bob H. is, and always will be, the one I request.\r \r My sister was having problems with her old unit; because of the wonderful / knowledgeable experience I had with Elm Heating & Cooling I recommended them to her. She recently (May 2012) had a new air conditioning unit installed. I will definitely recommend / advise her to ask for Bob H. as her service specialist.\r \r My recommendation, to anyone, is to contact Elm Heating & Cooling - their the best!\r \r Thank You for providing a pleasant experience.\r \r NOTE: I had Mel-O-Air as my previous service. I would NOT recommend calling them. And, I would not have Aaron as my service technician more

After a 10 minute visit the guy didn't want any part of it but still charged me the service call fee. His name was Bob. Didn't even attempt to diagnose the problem because my guess, was too lazy to get in the crawl space of the house. Bluntly told me he didn't want to get in there at this time. I'm guessing I was his last client. All because he was going by what I told him from what the previous HVAC had said. Don't bother with these people. Should've read the reviews before I called them. more

My father is in his 90's, disabled and legally blind. He was a customer of ELM for years. I never thought to check on things until he calleed for a service call on a weekend. His caregiver called me and said that the service teck told my Dad that he needed to replace his furnace (15 years old.) His service man's name was Kevin Lyons, who stated that the furnace was too dangerous to use, and he had to disable it for safety reasons. He went on to name what was wrong, the defective gas valve and also the heat exchanger that had a crack. Kevin tried to pressure my Dad into signing a contract on the spot. Our wonderful caregiver encouraged him not to sign. Kevin then lowered the price twice, starting out at $3,900, ending up at $3,200. trying to get my Dad to sing a contract. I had the furnace independently checked out, and there is NOTHING wrong with the heat exchanger that was considered acceptable by LENOX the furnace ccompany. He quoted my Dad $800.00 to replace the gas valve ( the part costs $100.00.) THIS IS THE BEST PART.......the furnace was still under warantee! including the heat exchanger which he NEVER even gave my Dad as an option! ELM origionally put in his furnace & A/C. So much for customer loyalty! I am filing a report wth the Illinis Attorney General Office. Some Seniors aren't computer savy, so it's up to their families to protect them! READ REVIEWS ON YOUR SERVICE PROVIDERS! Be aware of who comes in your seniors home! more

My Air Conditioning was not blowing cold air out of the central Air System. Not Blowing hot air, just room temperature. Just bought a house and a neighbor of mine reccomended this company to me said they have been using them for years. Placed a call to this company in the morning, they sent out a technician to my house a couple hours later. I left to go to work, my wife was the only person at home she said the technician was very polite and professional. The problem was that the ac unit outside was choked up because of all the cottonwood from the neighborhood's trees, this caused my AC to overheat therefore causing it to not blow cold air. They did a great job of explaining to my wife that my outdoor ac needs to be serviced on a regular basis to prevent this. Overall, I was impressed with Elm Heating, I would definitely use them again in the future. more

My mother-in-law called those guys to check out her broken air conditioner. Repair guy told her it was broken, and need to replace it for $4000. She called me asking for advice. I told the guy over the phone that we will look compare his quote and get back to him later. He then said he would drop the price to $3500, which got me even more suspicious. After I told her to refuse it on the spot, he then wanted to charge $80 for talking to me (less than 5 min), and wanted her to pay him $180 for inspecting the unit, even though he did not fix anything. He also refused to leave until he got paid, saying that every minute he is there, he will charge her more. Eventually she paid him, against my advice, because she did not want any trouble. I called police, because we live 1 hour away. Police officer told her that she should cancel the check and report it to the company. I would not recommend this company at all. more

I have had Elm come out 3 different times over the last 5 years (most recently about 2 months ago) for furnace issues and they have delivered on service expectations every time. They are a great resource and are an emergency 24 hour response, so I always recommend them! more