Edelweiss will make your nightmares come true, not your dreams.
Anne probably has not had the difficulties in the past which she has now. Unfortunately, in the business of making wedding rings, there isn't a lot of room for error. She doesn't like to say ""no"" to customers; at least, not at the outset.
She is a fundamentally nice lady with a lot of talent who is ill, stressed and overwhelmed, forgets all of your specifications, procrastinates and tries to deliver products which are much shoddier than what she is capable of in order to keep going. I imagine that her business was probably very different and much higher quality in the past.
If you still want to use her, my recommendation is to tell her that you must have your jewelry at least two months before you actually need it, write down all of the specifications explicitly, with diagrams and pictures (she will even forget what size ring she is making), and check in with her weekly to hear about and see progress. She screwed up and was late for all three of our rings. My band is not usable and she tried (without telling me) to substitute another for it after it had been at our ceremony. My engagement ring also later broke due to a design defect which I have no idea how I will be able to fix. Because of her incompetence, I don't have a wedding ring. The full story is on yelp.
I feel bad for the situation that Anne is in; it's sad to see. But there is NO excuse for agreeing to make wedding rings and then screwing it up this amazingly. Even aborting the process halfway through would have been fine compared to this; we could have gotten them elsewhere. Truly, even up to my neck in student loans, I would happily pay another $1000 to have never laid eyes on her store, to have not had this awful story be a part of my otherwise wonderful, laid-back and squabble-free wedding experience, and to have wedding rings now.
Pros: Small artisan, might be capable of quality
Cons: Overwhelmed, inconsistent, late, not to specs, shoddy
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