Ed Voyles Honda

Absolute scandal! I've never in 36 years of dealing with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta these past couple of days.\r \r Here is the story: Yesterday, I went in with my Honda CR-V to have a spare key made. They made the spare key, and I drove off assuming that everything was okay. Alas, it was not. I realized soon that my radio/CD player/bluetooth player had stopped working while at the Ed Voyles Honda dealership. I called them, and they told me to come in today to have it looked at. They looked at it, and came back saying that they had done nothing wrong. \r \r I obviously told them that they had to take responsibility for the fact that my radio worked great when I pulled in, and was dead when I pulled out of their Ed Voyles auto repair shop. Alas, they took zero responsibility. Amidst lots of irrelevant technical talk both the gentleman I dealt with and the service manager, even had the audacity of insinuating that ""they couldn't actually now if the radio really worked before I came in"". They also told me that ""hey...these things just happen"", and ""maybe the radio was dying already"". \r \r They won't do anything to remedy the situation. They couldn't care less.\r \r I have lived in Ukraine in Eastern Europe, and even there I can assure you that this is not the customer service norm. more

Just needed a 6 month oil change and review. Richard and your crew had me in and out within an hour on a very busy Holiday week. Everyone was very professional. more

\r It was very good. David promptly helped me when I arrived, and Debra kept me informed by phone of the required maintenance and completion. more

The express service lived up to its name. Service was fast and efficient. Thanks very much. more

At 9 AM I brought my car in for: Power Steering hose potential fire Recall; plus Emissions Test; plus Oil Change. Dan called at 2 PM to stay the Transmission fluid was dark - I said go ahead and change it. Dan called at 4:15PM - the car is ready. I began calling for the shuttle driver to pick me up soon after that. Traffic was horrible by that time and unknown to me there was now only one driver on duty. I had to call Service to find out why the driver didn't answer. I did not arrive at the dealership until after 6 PM. My charge card receipt reads 6:32:58 PM. It was a long day but at least I know my car is safe and in good shape. Everyone did their best even with adverse (extremely busy) conditions. Dan even made sure I had an extra copy of the emissions results as I requested. I was very sick & recovering from a slipped disc so every kindness mattered a lot. more

Easy and effortless service. Timely pickup for the shuttle. No hassle service, I was in and out in an hour. more

\r We're close to finishing, and so far, it's been a terrific experience. Don clearly knows his business and he's made my time here feel as relaxed and comfortable as buying a new car can be. more

I brought our 2010 Accord in for regular maintenance. Service was prompt and friendly. Thanks! more

I have only good things to say about Mr. Kane, his manager Sam, and David in the finance department. My wife and I came to see about possibly upgrading to a newer car and ended up driving away in a 2010 Honda CRV. We got a deal we couldn't refuse and better money for our trade in then the car dealer down the street had offered us if we would have purchased their Saturn Vue. Mr. Kane was very patient and attentive to our needs. I won't be in the market for another car any time soon but if we do we are going to see the guys at Ed Voyles again. Thanks again...\r more

Very easy and trouble free. A great buying experience. Very knowledgable, helpful, and courteous staff. No double talk and hidden fees. more

Friendly, approachable and well informed. Best car purchase/ leasing experience i have had in years.Went above and beyond to ensure customer satisfaction. Would recommend him for friends who want to purchase from Honda in a heart beat. more

Wonderful efficient understanding simple customer needs were meet and had a great time. I recommend maty as a salesperson more

Excellent experience and he was very helpful in getting us what we wanted at the right price. We will come back again. more

Matt was very knowledgeable and took the time to show me different model Accords so I could decide which one was best for me. There was no pressure throughout the who process and Jake the business manager got me a great interest rate. Richard Wade the sales Manager made the agreed pricing very easy. Thank you everyone I worked with I am really enjoying my new 2013 Accord.... more

The best Honda dealer in town. No pressure and got a great price on the Accord I was looking for..... more

The process was very easy to lease my new 2013 Accord EXLV6! The craftsmanship on this vehicle is remarkable! more

Smooth, easy experience. Took much less time than I expected. The sales person was very knowledges. more

Very good. Don worked out an attar Clive trade deal. He was very professional in explaining the vehicle options and processing the paper work. I would strongly recommend him to anyone looking for a new car. more

Blake was knowledgeable and helpful- always happy to answer our questions, and never pushy about making the sale. He is definitely a big part of why we ended up buying a Honda! more

Excellent service and don was very good and experienced with the vehical. The car was Ready when I arrived. more