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Businiess name:
Ed Voyles Honda
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Review by:
citysearch c.
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Review content:
Absolute scandal! I've never in 36 years of dealing with different versions of customer service nationally and internationally been treated the way I was by Ed Voyles Honda on Cobb Parkway, Marietta these past couple of days.\r
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Here is the story: Yesterday, I went in with my Honda CR-V to have a spare key made. They made the spare key, and I drove off assuming that everything was okay. Alas, it was not. I realized soon that my radio/CD player/bluetooth player had stopped working while at the Ed Voyles Honda dealership. I called them, and they told me to come in today to have it looked at. They looked at it, and came back saying that they had done nothing wrong. \r
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I obviously told them that they had to take responsibility for the fact that my radio worked great when I pulled in, and was dead when I pulled out of their Ed Voyles auto repair shop. Alas, they took zero responsibility. Amidst lots of irrelevant technical talk both the gentleman I dealt with and the service manager, even had the audacity of insinuating that ""they couldn't actually now if the radio really worked before I came in"". They also told me that ""hey...these things just happen"", and ""maybe the radio was dying already"". \r
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They won't do anything to remedy the situation. They couldn't care less.\r
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I have lived in Ukraine in Eastern Europe, and even there I can assure you that this is not the customer service norm.
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