East Bay Glass

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515 Independent Rd
Oakland, CA 94606

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(510) 834-2535
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East Bay Glass - Oakland, CA
East Bay Glass - Oakland, CA
East Bay Glass - Oakland, CA
East Bay Glass - Oakland, CA
East Bay Glass - Oakland, CA
East Bay Glass - Oakland, CA
East Bay Glass - Oakland, CA
Reviews
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( 8 )

Best

My boyfriend needed his window replaced and East Bay Glass was the only place in Oakland that I could take the frame in and have it fixed that same day, not even Home Depot or Ace...

Worst

The service is terrible. The girl who was behind the counter looked like she was going crazy trying to answer the phone and help me at the same time, but her "help" wasn't very he...

Run away and never look back! 4/5/2011

The service is terrible. The girl who was behind the counter looked like she was going crazy trying to answer the phone and help me at the same time, but her "help" wasn't very helpful at all. The Arab man walking around just ignored me and he had his cell phone stuck to his ear the whole time like I wasn't even there! Never go back to this place. I'll find somewhere that actually cares about my business. more
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They were there when I needed them..... 3/17/2011

My boyfriend needed his window replaced and East Bay Glass was the only place in Oakland that I could take the frame in and have it fixed that same day, not even Home Depot or Ace Hardware could help me. The people were personable, professional, and had a family orientated atmosphere which I love and their prices were affordable! Thanks East Bay for helping us get the job done. If we ever need a window fixed again we know where to go ;-) more
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Don't go even if you're desperate 12/24/2010

Wish I could give them no stars, but I have to give at least one. The customer service is terrible. They advertise windows made in a day, but only if it's their window and if you're willing to pay 30% more for it. In addition, it can't have tempered glass or specialty glass, be retrofit frame, have colored glass, be round at the top. So many exclusions, why even advertise windows made in a day. I can tell you why, because they want to reel you in only to have you leave feeling like you were cheated. more
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Worst service ever 10/13/2010

Placed an order for ten pieces of cut safety glass. Was told they would probably be ready on Friday or Monday at THE VERY LATEST. They said they would call on the arrival of the pieces. Well, Tuesday rolls around with no call, so I go over to see what's up. Well my order wasn't ready. It took the gal at the counter over a half an hour on the phone to discover that my order was "lost" and now wouldn't be ready for almost a week! No sorry, or any attempt to make the problem right. Just a take it or leave it attitude. Well, I got my deposit back and will now try to find somebody who's interested in my business. Won't use these guys ever again. more
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POSITIVE REVIEWS LOOK FAKE TO ME 9/10/2010

Look at the date, both are submitted same day and probably within minutes. Think about it. more
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Unbelievable!!! 8/17/2010

I just have to say that East Bay Glass has some of the most helpful people I have ever met!! The girls in the office were fun and energetic and helped me when I ordered glass for my bookcase. The guys in the warehouse answered questions I had about some problems I was having with my windows. I have some other projects I'm working on and will definitely go back there!!! more
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I don't understand the other reviews 8/17/2010

I went into East Bay Glass looking for some windows, but I don't know anything about them. That didn't seem to be a problem for one of their employees, Miguel, though. I could tell that he was busy with something but he took the time to explain to me the difference between a block frame window and a retrofit. He also let me know the difference between tempered and annealed glass. Who knew there was such a difference! Anyway, I left there knowing a lot more than when I came in and this is why I am going to be telling all of my friends and family about East Bay Glass. Thanks Miguel!!!!! more
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DON'T DO IT! 4/30/2009

My project was to install a new high-end frame-less shower-stall and replace 6 double-paned windows and a sliding-glass patio door. A decent-sized project for a residential order. Pros: Price Cons: Unreliable & Poor Service / Follow-through more
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Top Grade Work 3/2/2009

I manage a 36-unit art deco apartment building in Oakland. It was built in 1930 and we recently had East Bay Glass Co. replace nearly 400 windows with their own manufactured vinyl windows. I was very impressed with Roger and Adel (owner and vice president respectively) from the moment I first contacted them. They were very friendly and helpful with this project. We drove over to San Francisco several times to talk with the owner and make sure she was completely satisfied. They even agreed to ship all the windows to Sacramento to be specially painted to satsify the owner's color scheme. more
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THIS PLACE IS A JOKE!! STAY AWAY!! ESTIMATOR NO SHOWED ME TWICE IN ONE DAY!! 7/8/2008

So I needed a whole new house of windows and doors, probably 15 or so. First they told me my appointment would be from 8-10am, but closer to 8am. So at 8:40 I called and she said they were still on their way. Then I called at 9:45 and complained and the receptionist came back on the line after a few minutes and said the estimator was in San Francisco, and not even necessarily on his way yet. No call, no nothing.. I told her it was unacceptable and I would take my business elsewhere, and all she said was "Ok, bye" and hung up. Then we called back later to complain about the poor treatment and total lack of customer service and she tried to say I hung up on her! Looks like others have had similarly horrible experiences. Don't bother with East bay glass, try Sinans. I wish I could give 0 stars! What a waste of time!! Pros: NONE Cons: EVERYTHING! They don't even want business! more
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Not a good experience 6/7/2008

Installer didn't bring all the needed parts to complete the installation, said that for him to return with the remaining part would cost $120, as if it were a new service call! I had to drive out to get the part, they couldn't figure out exactly what was still needed...an all-around hassle. more
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Had a VERY bad experience!!! 5/16/2008

They mest up our glass order and didn't do anything to make it right, they blamed us for the wrong info, after asking many people in the business i relized it was there fault 100%....stay away!!! there are to many other good places to use!! more
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Owner Message

  • Windows for Sale! Unmatched Quality. Call Us in Oakland Today. We look forward to hearing from you!

Additional information
  • Hours: OPEN TO THE PUBLIC
  • Payments: Master Card, Visa, American Express
  • Neighborhoods: Produce and Waterfront, Downtown Oakland, Coliseum Industrial Complex
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