Doc's Appliance Service

We had problems with our washing machine. The tecnician came out, asessed the problem, and because a new part was needed I was called when the part was in, and set up another day to have it installed. The tecnician was so courteous, and clean. He left the laundry room just like it was before he came in. We would never use anyone else besides Doc's to repair our appliances. more

Great company! We have bought several parts from them and also have had many appliances repaired. Very prompt and professional more

I would highly recommend this company. Docs Appliance ALWAYS provides quality service. They have reliable and honest technicians. They were very friendly and outgoing. more

The staff in the office was friendly, knowledgeable and efficient. They got me an appointment that worked into my schedule and the technician that came to my house did a thorough job determining the problem and the solution. I will call them again if I have the need for appliance service or repair. more

Whenever an appliance breaks down or we have trouble Doc's is\r the first place we call. They have always responded right away and\r have been able to help us get our appliances back in working order.\r I highly recommend them. more

We have used Doc's Appliance on two occasions. Both technicians were excellent - skilled and courteous. They also gave very helpful advice. On today's visit they had a cancellation and the technician arrived within minutes. Their fees are reasonable and fair. I give this business the highest recommendation. more

The technician was professional and honest. Called two different parts places to verify cost of repair. While we did not get our washer fixed due to the cost being more than what a new machine would cost, I would definitely recommend Doc's Appliance Service for your needs and would not hesitate to call them again for any of mine. more

Excellent customer service! Knowledgeable staff and reasonable prices. Whether you make the repair yourself or have Doc's come out and do it for you, Doc's Appliance is the place to go for your repair needs. I've been doing business with them for years and always recommend them to friends and family. more

Professional Service Tech sent to my house for Maytag dryer repair. Called before arrival and completed the job. I would contact Doc's for any future needs. more

Called for service on my oven. Within an hour of the tech's arrival, the problem was diagnosed and fixed. I have used Doc's in the past and will continue to use them in the future. Thanks Doc's! more

Matt from docs appliances services was not only very knowledgeable but was very polite and cooperative especially with our 4 dogs. He figured out a challenging programming issue for me on my new LG oven. Did a awsome job and even took the time to show me what I was doing wrong very helpful will be using docs again in the future thanks again matt more

We just had Doc's come out to our house for a repair on our washing machine. The repairman was very friendly and knowledgeable. I felt very confident with his diagnosis. He was on time and very nice. I will definitely recommend them in the future to family and friends. more

I have used doc's appliance sevice in the past. they have great service and friendly technicians. more

DOC'S Was highly recommended by my neighbor when I was having problems with my washer , the gentleman who came was very honest with me and I really trusted what he was saying ,he didn't rush through and checked everything on the washer and it was determaned I would need a new one due to the parts,labor and shipping of parts would be almost a $1,000 and it was 8 years old and only cost less than $700. after talking to him and my Husband we decided that we would just get a new one. Was very polite,spoke so I could understand and cleaned up everything when was done. If we were giving him a star rating it would be a 5 and if we ever need am appliance service Doc's is where I would call. more

Extremely great service! The repairmen are friendly and competent. We have used Doc's Appliance several times and have always been very satisfied! more

Wednesday, June 3, 2015 - My husband called Doc's Appliance Service to have our dryer repaired because the drum would not spin. We were given an appointment for the following day and the repair man showed up as promised. he was very professional in both his dress and his work ethic. He asked a number of questions to find out what was wrong with the dryer and proceeded to check it over thoroughly. We thought we only needed a belt, but unfortunately we needed a new motor, bearings, belt and felt and the cost of repairing an 11 year old dryer would have been almost as much as buying a new machine. 'While taking apart the machine the service tech made such as put blankets on the top of the machine so that it would not scratch my cabinet and he also covered the top of the machine when he took it off so as not to scratch the top nor the door that it was propped up against. I can't say anything bad about their service and I would highly recommend them for your appliance repair.\r Linda Nardecchia more

Tuesday, 4/28/15: The appt. scheduler for Doc's said the soonest they could get someone out to my house was 10am,Thursday, 4/30/15. I was hoping for something sooner but, I must say, Anthony, the service man was punctual, neat and courteous. After some time he realized the compressor had gone bad, he was on the phone trying to get another one, not a stock item, had to be ordered from CA, should be in Wed, 5/6/15, he would be back to install it on Thurs, 5/7/15. I wasn't happy about the timing but was told that was the best they could do...no fridge for almost 2 weeks now! \r \r Tuesday, 5/6/15: I received a call from Doc's saying they were cancelling my Thurs, 5/7/15 appt. because the part was just ordered THAT DAY and they wouldn't receive it until sometime the FOLLOWING week!\r \r Monday, 5/11/15: I called DOC's Appliance around 9AM for a status on the parts, Eric was checking them in when I called, he said they just delivered and everything was there. He forwarded me to the scheduler (who didn't sound very friendly) to set up an appt. I was ecstatic about my parts coming in until I was told the soonest they could get someone out to my house was FRIDAY, 5/15/15!!! I was told it was due to the fact that it would take 3-4 hours for the repair and they didn't have anything else open. I asked why another appt. had not been re-scheduled when they cancelled my 5/7 appt., now I have to get in line and wait knowing that my parts have been there since Monday. At this point I just wanted to say ""I will come get the blasted parts and find someone else to install them!"" however, I knew that would void my warranty. \r \r Friday 5/15/15: Anthony, the repairman returned, the job took 3 hours as he said it would, again he was neat, polite and professional. Doc's Appliance obviously doesn't have a big enough Service team and they only work Mon-Fri, 8-4:30. It's a shame they can't clone Anthony so they could service more customers in a more timely manner. Anthony and Eric did enlighten me in regards to future appliance purchases though. \r I will NEVER EVER purchase another LG or Samsung brand big ticket appliance. It takes forever to get the parts when they break down, and they WILL breakdown, DOC's and most dealers don't warehouse the parts to repair these brands. \r \r I missed 2 days of work and went 3 weeks with no fridge!\r \r All in all - Doc's Appliance score would have to be broken down as such:\r Scheduling: 1/2 star (1 half) \r As a scheduler, I would have tried to see if I could have moved some other appointments around, I don't feel much energy was spent on customer service, I even pleaded that I was going on my 3rd week with no fridge!\r \r Staffing/Hours of availability: 1 star \r Obviously appliances are not being built to last like they were in the good old days. DOC's is staying very busy, the hours of operation are very limited, customers must take time off work as there are no evening or weekend hours for service. We bought a GE Profile Washer from Lowes, after 1 year the motor quit, the Lowes Warranty service provider had a repairman at our house 7A.M that Saturday morning to fix it. \r \r Field Service Employee/Anthony: 5 stars (clone a FLEET of him!) more

Doc's Appliance was able to come quickly. They repaired my dryer in a timely manner, and I found the technician to be knowledgeable and courteous. I have no complaints! more

The serviceman was professional and knowledgable. He explained the problem, and ordered parts. He was on time for both appointments. We are happy with the service. Would definitely use this company again. more

My service technician was very professional & thorough. He showed me the problem & presented me with options. I would recommend using this business again. more