Discovery Dental Ctr

I also have had a terrible experiences with this Dr. staff. I called to pay my bill in full, 1 day past the due date on the invoice and his staff refused my payment and told me that they sent me to a collections agency. For 12 weeks I heard nothing from the Dr. office or a collection agency. Yesterday I received a bill for the amount due, stamped in red FINAL Notice. I called to make a payment, the receptionist was defensive, rude, and unprofessional. She told me if I did not pay the bill in full that they would send me to a collection agency. She hung up on me at this time. When I called back on my cell phone she answered and when I tried to obtain information on my bill she hung up on me again. I referred another family earlier to this dentist (before this happened) and his staff told them that they should find another dentist. Apparently his staff, billing and receptionist is trying to sabatage his practice. He has very poor reviews on each of his websites and all comments are directed towards his staff. Find another dentist, I have, and am very satisfied with my choice. more

I have never encountered a ruder receptionist in my life. My insurance denied a claim (3 days ago) that I had been specifically told by the dental assistant would be covered and I called to make arrangements and she told me I had to give her my credit card number and the get the balance paid off today or she would send me to collections. I told her to send me a bill and I would pay it promptly (it’s not for a lot of money), but that I wasn’t giving her my credit card over the phone. I had already paid for the other half of the procedure before it was even done because of their weird policy. She told me she would be sending me to collections immediately and proceeded to hang up on me.\r \r I called back and the phone rang several times until someone else answered who was actually polite and said it was not a problem to mail a bill to me. \r \r It’s a shame she was so awful to me, because I didn’t have any problems with Dr. Cooney. more

DO NOT GO TO THIS DENTIST!!\r They are horrible. The staff is RUDE, they perform services that you don't even need. We took our daughter here, her did a procedure on her and then we took her to a pediatric dentist and were told that she didn't need to have that procedure done. They try and charge you for things you didn't have done either! Never send your child to Dr. Cooney - he has horrible bed side manors towards children and absolutely no patience!!! I hope he loses his business b/c it's the worst I've ever had to deal with. more

My daughter had a space maintainer put in by Discovery Dental about nine months ago. Since then it came loose twice and now it broke. The dentist here doesn't stand behind his work and tried to charge me for another space maintainer full price since the insurance company covers it once. The reason the insurance company only covers it once is because it is supposed to last. Why would I want him to redo the shoddy work he did the first time. I am finding another dentist! more