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Businiess name:
Disaster Cleanup Services Inc
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Review by:
citysearch c.
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Review content:
When my tenants originally contacted Disaster Cleanup Services, they gave them the impression that they would be there immediately. But then when the tenant called, he asked where they were and realized that he wasn't going to get there in an hour. Meanwhile, there was three inches of water in the unit. They felt a little mislead about the timeliness of the service provided.
The cleanup itself seemed to go well. There was some weird time gaps. It seemed like a hurry up and wait. They did a ton of clean-up over the first two days and then there wasn't anything. They seemed to be waiting to find out whether or not we would file an insurance claim and seemed like they were waiting to find out how it was going to be paid. This didn't seem very honest to me.
When I did speak with the gentleman regarding the services. He said to me comments that implied that the cost would change depending on how it was going to be paid for. It sounded like they would charge more if the insurance was paying for it. He didn't say that, but it seemed like he wanted me to feel like the damage was enough that I needed to file an insurance claim so they could make more money off of it. At the time, I was at a funeral and the damage was a very important unit to me. He said things like "You might lose your tenant" and I didn't like that added to my stress. It seemed like they were making it the worst case scenario so they could make the most money as possible. This is how it appeared to me.
Disaster Cleanup were able to successfully dry out all of the water. The work was completed satisfactory. At the end of the day, they did what they said they'd do in terms of getting the water out of the floors.
RESPONSE FROM Disaster Cleanup Services:
This is Gregg Sargent the Owner of Disaster Cleanup Services. I would first like to apologize to Miya if she felt that our intention was to charge more if the job went through insurance. This job to my knowledge involved 4 separate units the insurance company and the HOA. So we did respond quickly the first 2 days to try and prevent any further damage. We also try very hard to communicate with the party that is going to be paying for the damages so they understand the process and what is needed to be done. This does take a few days when so many people are involved.
This project also required that we test for asbestos before any major demolition happened. This does take additional time get lab results and ensure every ones safety.
At Disaster Cleanup Services we strive to make sure all parties involved understand the process, and communication takes place with the person or company paying for those services.
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