My girlfriend & buddy arrived at 9:10pm Sunday night for dinner. We were told no further seatings unless we reserved. The reason, ""We got slammed today."" Supposed to be open til 10pm. The host suggested ordering takeout...but that would be 45mins--What?!!. It wasn't even busy when we arrived, neither at the bar or the restaurant. I was puzzled, but not to be dissuaded we placed a takeout order and went to the bar to wait. More problems... 4 bartenders ""working"", it took 15 mins for anyone to notice us sitting at the bar stools. I'm sure it was busy earlier, because they were out of ribs (a tragedy) but definitely not busy now. My buddy, a bartender himself, said it was the same terrible bar service a few months ago when he was here. Anyway, seeing as how the place was still half-full of diners we asked a waitress if we could sit in the bar area and eat...""no problem"" she said. The night appeared salvageable; we're eating in the restaurant despite their efforts. But then the food arrives, 2 sides missing which took 20 minutes to correct. However, while I waited at the takeout counter, every other order was walking up with missing items. Every seasoned customer took an inventory to make sure his or her orders were correct. Girls at the front counter were complaining alongside the patrons at the kitchens' ineptitude. It was a total disaster as I watched for 20 -30 mins while waiting, paying, correcting errors, etc...it really wasn't that busy either.\r
This debacle may have been a one off situation but I talked to others who had similar stories to tell. The BBQ is very good, but the operations were mismanaged and it definitely took away from the food experience. They need to clean house and get organized.
Pros: Good food, cool place
Cons: inept kitchen
more