David's Bridal

I was assigned to a girl who was working with another future bride. I explained the type of dress I liked and that was as far as it went for customer service. My mother and sister had to physically help me pick out dresses. When i finally found the one that I loved. It was discontinued and had a make up stain on the front and the back zipper was broken. The dress was on sale and reduced price. The girl said that prior to sale the dress would be brought ""up to par to walk down the aisle."" When it came time to purchase my dream dress my mother wanted to reassure that everything would be taken care of. The woman at the counter said that it was to be sold as is and nothing would be taken care of. I found my dream dress on sale, it fit perfectly and was exactly what I wanted to wear on what is supposed to be the most exciting day of my life. After realizing that i was just another sale for the representative and not a person looking for her dream wedding dress. The experience lost its excitement and we left the dress and walked out of the store. Overall my experience was terrible. I am 24 yrs and will no longer speak of Daivid's bridal as a place to begin what would normally be a happy start to planning a wedding. Pros: They had my dream dress on sale. Cons: There effort in fixing a problem. I was misinformed to better a chance for a purchase. more

My wedding is March 1. My sister made an appt with them over the phone on Jan 25 for me to try on dresses, they asked her over the phone when my wedding date was, and she told them. When I got there I was assigned to a ""consultant"" who was also assigned to 2 other girls. She asked me when my wedding date was (so that makes twice in less than 4 hrs) I replied March 1. After spending over 1.5 hrs with her and finding the dress, jacket and shoes no one ever mentions to me that I have to buy it that day since I am getting married in March. This is my second wedding and I have been to several bridal salons and I know how the system works. They choose not to be forthcoming with this information. Also they would not hold any of my items for me so I could go home and get the money. I was told it was first come/first serve and that I would just have to hope everything was still there.\r \r I got my dress with out to much problem but I wanted my shoes to be dyed to match the ribbon that went around my dress. I purchased those also on Jan 26. I was told that they are dyed only on the 10th and 20th of each month. One would think that since they were purchased on Jan 26th that Feb 10th would seem like a logical day for them to be dyed. NOPE!! They waited until Feb 20. When I got there (which is a 45 min trip one way) to pick up my dress and shoes, i was told that my shoes were damaged and that new ones would have to be shipped. They hoped they would be in the last wk of FEB. ALSO THEY DYE ALL THEIR SHOES IN THE STORE!!!!!!!!!! I called today (Feb 25) and they were not done yet. \r \r I spoke to a manager explained my disatisfaction with her company and asked to be compensated for my time, she told me that ""they don't compensate people but she would refund me the $3.00 that it cost for my shoes to be dyed"". HOW INSULTING!!!!! \r \r I have never heard anything good about this store and it amazes me that they are still in business. NEVER GO THERE. I would get better service at Wal Mart Cons: Service, Staff, Attention to Detail, Courtesy,Professionalism more