Customer Lobby

When it comes to selling a product or service online that you truly believe in, it is important to demonstrate that users of the product or service are satisfied. You could just post up reviews on your own website, but this does not authenticate the review. How does the reader know if you didn't just make up the review yourself? Customer lobby is the 3rd party that any online business needs to show users that their product or service is truly as good as it really is. Furthermore, the interface is very intuitive and easy to use as well. Lastly, reviews can show-up on many major local directories and facebook, which helps drive more traffic to your site. It's a very small price to pay to keep my phone ringing day after day after day. Thank-you customer lobby for the great product! more

...will exemplify why they have employed a remarkable staff that is not only courteous, professional and attentive... but like runflat tires, they go the extra mile - to ensure you're taken care of. Although my company failed to create an account with Customer Lobby (due to unforseen circumstances), I had the luxury of being assisted by a Rachel Strobel. She was magnificent all the way through; she essentially walked me through the entire free-trial setup and was, at the drop of a hat, there to answer any questions my inquisitive little brain mustered for her (via phone call or email - responsive and eager to help). If it were up to me and not my superiors, i'd be on the Customer Lobby program, no doubt in my mind - only regret i have and it is profound. In gist, to describe what I experienced with the Customer Lobby account rep (Rachel); I could purchase all the rulers in the world... and they wouldn't measure up to her abilities and services (a diamond in the rough, that sparkled when i dealt with her). This review is more customer-service-oriented, but they're program is stellar as well. Give it a go and at least one can say they had a grand spankin', monumentally pleasureable customer service experience. Although, after doing extensive research and based on my limited (but sufficient) time with them, i can honestly say that the business-customer relations model has never witnessed something so powerful, effective, simplified and at the same time - remarkably useful. So try it. I promise you, dissapointment will not be an option. RESPONSE FROM Customer Lobby: Thanks for your great comments Bihn! We were sorry to lose you as a client and hope to work together again. more

Customer Lobby has been instrumental in some of our client presentations and business development activities. We have utilized Customer Lobby to its' fullest extent and with over 300 reviews and counting there is no looking back. Great job Customer Lobby, keep up the great work! RESPONSE FROM Customer Lobby: Thanks Shaun! We are happy to help great businesses grow. more

I am simply writing to thank you for developing and continuing to improve your platform. As you know, we have been proactively working on building our online reputation by soliciting reviews from our customers via your phone calls and email invitations. Over the past few months we have built up our portfolio, and as you'll note below I added a link to our profile from the email signature file of all of my employees. Today I got an email from a prospective customer who said: "I have been putting a lot of thought into our conversation and discussions about the campaigns and would like to continue our conversations however I believe that I am going to make the move based on your recommendations and the reviews I read from your clients. Sounds like your company does a great job and that is exactly what we need since our current provider has been so unresponsive" This is a $2000 + per month client who simply clicked on the link, read our reviews, and made a decision! We've been working on her since November, 2009. more

He gave me the clearest impression that he cared about the success of my company. Did not rush. Good "cadence" in his speaking, seeming to give thought to my questions to be sure he answered my real question. Personable. Mike is a keeper. Hope all your employees are as customer-oriented as he is. more

I've been working with Ryan, who has been great about getting me set up and following up afterward. We couldn't have picked a better time to get the review process going since just last week we were hit by a major storm in our area. We are a roofing company so the calls were pouring in non-stop for days. I found out during several of the calls I took myself that people read the reviews on the Customer Lobby. GREAT!!! Ryan has also been wonderful working with me about the review site, our own personal site and with other things. He's very thorough, professional and efficient!! more

I have been very impressed with the constant customer service that Customer Lobby exhibits. They keep me up to date on how well we are doing and when knew reviews have posted. The service they provide helps me improve areas we are weak and maintain areas we are strong. Thank you Eric for the continued customer support. more

I'm the marketing director for a busy automotive service and I wasn't interested in Customer Lobby when Ryan first called - it looked like more work for me, to no sure benefit. It turned out to be very little work and more than enough benefit. Ryan's customer service has been excellent, even when I was confused, and the tech people responded quickly to my questions. Our customers have been surprisingly willing to return the review questionnaires; we expected good reviews but it also seems that our most satisfied customers are the ones who take the time to write the reviews. Part of the value of a business is the community "good will", and I have no doubt that the growing list of reviews we have at Customer Lobby is adding dollars to the value of our business, and our numbers show that it's adding to our revenues day to day. more

Ryan was great! He explained everything perfectly so I knew exactly what to expect. The service is working perfectly!! Thansk guys jeep it up! more

Customer Lobby has been a great addition to my web presence. Clients provide feedback which I value. And a high percentage of visitors to my site are checking my reviews. I am also getting another search result for my domain, which is a nice side-benefit. more

I've just started, but so far I'm getting some reviews. The way I have been treated by Ryan has been professional with a great deal of concern for my success. The price seems decent for the potential value I will receive. I am pleased with the amount of follow up and support I have been given and the ease of navigating through the program. I'm a happy client.............Steve Fagrey more

Ryan had me to try his product. Its been a great value for my business. Ryan is professional, and I like the way he follow up on me. Very helpfull. more

Graham Womak was very helpful through the set up process and helped us in ways that showed income immediately. Give the man a raise. more

Customer Lobby does an excellent job of contacting a subset of your customer base and gives you valuable feedback to aide in demonstrating existing credibility of your business to other clients as well as promoting growth of the business. more

Ryan was great to work with and so far I'm thrilled with the results. I'm so happy I'm using them on two websites. I feel the addition of reviews has given my sites much greater credibility. more

Ryan was awesome in explaining this product and made it east to understand. He followed up with me and answered every question I threw at him. The product is great because it adds so much value at an affordable price. Thanks Customer Lobby Alex M. Carpeteria Flooring Centers, San Diego more

Simone is great to work with. She took care of everthing and made it easy for us to use this service with our busy company. Our customers have called us for additional work after completing review. We use this now as an effortless way to follow up with every customer. more

Ryan was nothing but helpful. Worked with me took the time to explain things. I enjoyed his interaction. The product is important to us because we do have customers who want to know about our past service. This is a way to show in a fair way how we do. Thanks more

Right from the beginning Ryan encouraged us to get on their free trial with no obligation. He followed through and since then we have been getting our responses posted to the review site. I do believe that we are getting better click through with the reviews. RESPONSE FROM Customer Lobby: Thanks for your great review! We have measured the increase in new customers resulting from displaying reviews on your website and, in 3 independently hosted tests, have increased that amount by 15-25%. We hope you see similar results! more

I decided to come aboard as an account member because I believe in the value and impact it will have on any new customers that get to read what other consumers who have used our services. I know that as a consumer of many goods I too read to see what others think of the product or service. more