Cowboys Air Conditioning & Heating

I have used Cowboys twice since I moved into my house and have been severely dissapointed both times. They first replaced both of my AC units- condensers and coils (the upstairs coils was dead, the downstairs was old and dying, the outside units dated from 1974). While the intalled everything neatly, my contract CLEARLY stated that I was to get SEER-16 units, and it was only when I went to file for the tax credit that I discovered that they had installed SEER-14 units. When I asked about this, they informed me that something within the furnace (variable fan speed?) would only allow me to get SEER-14 efficiency from the units, thus they installed SEER-14 units. They also stated there was no need to change the furnaces because ""they last forever."" After some arguing, they did agree to refund me the amount that I would have gotten for the tax credit, and then proceeded to send me a check for $300 less than what the tax credit would be. Fast forward 6 months to the fall inspection. They now find the downstairs furnace has a crack in the heat-exchange (have to shut it off per regulatory code) and when testing the upstairs unit, the motherboard ""conveniently"" goes out. Now I cannot use either unit. So I eventually agree to have them replace both units. And what do they replace them with? The lowest quality, lowest efficiency units that are available on the market. Not to mention the fact that they are about 3 times louder than the previous units (made in 1993). Did they inform me that they were going to do that? No. Did they even offer or discuss any other model options, efficiency needs, or anything of the sort? No. Now I get to spend my time trying to find out if the new furnaces even match the efficiency of my old units and are compatible with my AC untis. My suggestion- stay far, far away from this company. There are plenty of others to choose from- go with one of them. more

I have used Cowboys twice since I moved into my house and have been severely dissapointed both times. They first replaced both of my AC units- condensers and coils (the upstairs coils was dead, the downstairs was old and dying, the outside units dated from 1974). While the intalled everything neatly, my contract CLEARLY stated that I was to get SEER-16 units, and it was only when I went to file for the tax credit that I discovered that they had installed SEER-14 units. When I asked about this, they informed me that something within the furnace (variable fan speed?) would only allow me to get SEER-14 efficiency from the units, thus they installed SEER-14 units. They also stated there was no need to change the furnaces because ""they last forever."" After some arguing, they did agree to refund me the amount that I would have gotten for the tax credit, and then proceeded to send me a check for $300 less than what the tax credit would be. Fast forward 6 months to the fall inspection. They now find the downstairs furnace has a crack in the heat-exchange (have to shut it off per regulatory code) and when testing the upstairs unit, the motherboard ""conveniently"" goes out. Now I cannot use either unit. So I eventually agree to have them replace both units. And what do they replace them with? The lowest quality, lowest efficiency units that are available on the market. Not to mention the fact that they are about 3 times louder than the previous units (made in 1993). Did they inform me that they were going to do that? No. Did they even offer or discuss any other model options, efficiency needs, or anything of the sort? No. Now I get to spend my time trying to find out if the new furnaces even match the efficiency of my old units and are compatible with my AC untis. My suggestion- stay far, far away from this company. There are plenty of others to choose from- go with one of them. more

Air Conditioning and Heating Repair of your home or business is Cowboys? mission. The last thing you want to worry about is whether your heater or air conditioning is running correctly. Let their friendly and experienced staff keep your furnace cleaned and the air conditioning running efficiently. Call Cowboys in San Antonio for all your heating or cooling needs. I know I was satisfied! more

Air Conditioning and Heating Repair of your home or business is Cowboys? mission. The last thing you want to worry about is whether your heater or air conditioning is running correctly. Let their friendly and experienced staff keep your furnace cleaned and the air conditioning running efficiently. Call Cowboys in San Antonio for all your heating or cooling needs. I know I was satisfied! more

Thanks Cowboys AC for helping me when it was so hot outside and I had no working air conditioner. We scheduled an appointment right away and before I knew it, we had air conditioning again in no time. Loved your work and customer service. more

Thanks Cowboys AC for helping me when it was so hot outside and I had no working air conditioner. We scheduled an appointment right away and before I knew it, we had air conditioning again in no time. Loved your work and customer service. more

AC went down. Called Cowboys, I heard them on the radio and found them on line. My "evaporator coil" needed cleaning and they loaded me up with some extra Freon for free. Appreciate the service and the price. more

Called 10 minutes after appt to say they'd be late but were on their way. After 1 hour and 20 mins we called and canceled as this was an example of their service. Filed complaint and Cowboys response was nothing but a lie. Very, very poor customer service skills. Pros: They didn't get a chance to touch my AC unit. Cons: Late for Appointment. After 1h 20 min we canceled. more

Called 10 minutes after appt to say they'd be late but were on their way. After 1 hour and 20 mins we called and canceled as this was an example of their service. Filed complaint and Cowboys response was nothing but a lie. Very, very poor customer service skills. Pros: They didn't get a chance to touch my AC unit. Cons: Late for Appointment. After 1h 20 min we canceled. more