Called 10 minutes after appt to say they'd be late but were on their way. After 1 hour and 20 mins we called and canceled as this was an example of their service. Filed complaint and Cowboys response was nothing but a lie. Very, very poor customer service skills.
Pros: They didn't get a chance to touch my AC unit.
Cons: Late for Appointment. After 1h 20 min we canceled.
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