Courtland Hearth & Hardware

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6 N Bond St
Bel Air, MD 21014

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(410) 838-5161
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Reviews
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Best

Kudos to Courtland and their service department. I thought I needed a new stove but when I called in and talked to Mary the service manager, she suggested a thorough cleaning firs...

Worst

Be very careful when you buy things from this store. If you buy anything before a storm, you can not return it. There are more than 40,000 people in Harford County without power...

Kudos! 8/12/2011

Kudos to Courtland and their service department. I thought I needed a new stove but when I called in and talked to Mary the service manager, she suggested a thorough cleaning first. She worked me in a couple days and gave me their special summer cleaning price. Their service tech Scott said my stove was very dirty internally. Now after their service it runs like new! Scott took his time to show me how to clean it properly. Instead of spending $3,000 for a new one I have one that runs like new for $120. I will be recommending Courtland Hearth to all my friends and family. more
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Bad Business 1/19/2011

I purchase a top of the line pellet stove for around $4300, plus about $2000 in pellets from this business. The Bel Air store has the most unprofessional people working for them that I witnessed in 25 years of working in the customer service industry. They are so nice to sell you something but not accountable for their products if something goes wrong. First, their service department chief,Mary, is never able to accept direct calls.The staff normally will place you on hold until you get tired of waiting and eventually you hang up. The third call back someone knowledgeable placed me finally into her voicemail. I was given the wrong parts for my stove when after being told that they could not come out for service for three weeks and I tried to fix it myself.When I asked Mary about my account she said"what's your name again", I finally asked for a manager and was placed indefinitely on hold until I hung up again. I am finally pursuing the Better Business Route, and will never step foot into this store again.As far as I am concerned, they should not be in business. People of Bel air should beware of what you purchase from this store if it may need service. more
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Courtland Fallston Store 5/12/2010

I just love the store and service. There is a kid there named Chris, what a great kid. Cut a bunch of keys for me, and mixed a couple gallons of paint; the whole time cutti'n up, joking, great personality, and made a boring task a blast - Thanks Chris more
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If You Like To Be Made To Feel Stupid 1/20/2010

At least 2 female co-workers had bad experiences with Courtland Hardware on Bond Street in Bel Air. After a ridiculous BGE bill for December 2009, I thought I would at least ask some questions about pellet stoves. The man helping made me feel like a complete idiot. I had told him I had no experience or knowledge with pellet stoves before we started the conversation. Every question I asked was made to feel like a stupid question. When I asked about safety and leaving the stove running while nobody is home, the man answered in a condescending tone "You leave your furnace running all day now don't you?" Well, yes I do good sir, but it happens to be a heat pump. Sometimes people have bad days I guess or don't like to deal with people who have no knowledge of a product or issue. I have never written a review before, but I felt compelled after speaking with several other people who have had similar experiences. Courtland has a huge sale in March, and I am sure I could save some money. However, I'll take my business somewhere else where the staff is friendlier and more willing to take the time to answer my question. more
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great local hardware tore 10/11/2005

The Courtland Hearth and Hardware store has a large selection of fireplaces and pellet stoves and equipment. The store staff is knowledgeable and their selection is great. They showed me how to use each of the stoves and made great suggestions. They have a lot of stuff, bu you won't get lost in this store like those warehouse hardware stores. more
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best selection 9/27/2005

Courtland had the best selection of pellet stoves in all of Baltimore. They had so many in stock items that I was able to pick a stove and have it delivered and installed in my home within a week. They also have great deals on hardware...the staff is very knowledgeable and helpful! I would return anytime rather than going to HDepot. more
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Additional information
  • Hours: Sun 8am-6pm, Mon-Fri 8am-8pm, Sat 8am-7pm
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Bel Air
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