Courtesy Ford

It was my first time shopping for cars online, and I felt that the online sales manager Shelley ws very helpful, and took the overwhelming amount of cars online, and helped to narrow it down to the ones that actually fit my needs and budget. The sales and finance team helped me find the best interest rate, and got my payments where I needed them. I would definitely recommend Courtesy Ford to family and friends. more

I purchased a vehicle from Courtesy this summer. It was my first time working with a car dealership. (My first was a hand me down) I was able to get a loan with the help of the finance department, and my salesman was very helpful with making sure I knew what I was signing. We even looked at all of the cars on the lot that I liked and decided which was best for my budget. When I'm ready to upgrade to my next vehicle, I'll definitely go to Courtesy. more

My wife and I were in the East Lansing area for an MSU graduation party when our truck broke down. I'm not the most mechanical guy, and to be honest, I freaked out a little bit. We had the truck towed over to Courtesy and we were so impressed with their service. They were able to diagnose our problem, and gave us a ride in their Courtesy shuttle to the party so that we didn't have to wait around for it to be finished. The truck was as good as new when our friend dropped us off, and we were on our way. My wife and I were both so impressed that they offered to drop us off, and with the quality of service. They took the time to make it a great experience.\r \r We'd definitely suggest it for your repairs! more

I purchased my Fusion used earlier this year. I found it online after searching the Internet for the best deals. I spoke with their internet sales manager to get details about the vehicle, and I was very impressed with how much she knew about all of the Fusions on the lot. I went home and did some more price comparison shopping, and found that Courtesy blew away the competition. The closest Fusion pricing I could find was over 500 miles away. I came right back the next morning, signed the paperwork and took home my Fusion. I love this car! :) more

Looked all over online for a loaded 2006 or 07 Fusion wanted one loaded with leather and a Power moon roof. all the dealers I talked to said I couldn't get one in my budget Courtesy made it happen and saved me $2000 over my best deal and I got a warrenty to cover everthing for 3 years. more

I bought a used vehicle from Courtesy Ford in Okemos told the 120 pt inspection was good everything in the vechiel worked great! I was told!!! I asked the sales man to make sure because i have a special needs daughter that can't handle the heat!!! An i didnt think to try it because it was January an snowing!!\r Now months later that it's worm out i try using my A.C. and it blow HOT air!!!! \r Now this s a problem!!! Called and talked with used care manager told me bring van in an we'll get it fixed! After i set up appt. Took van in they looked at it came back to tell me it was gonna need over $1100.00 worth of work!!!!! I asked the service advisor what about the 120 pt. inspection and he told me in front of two other paying customers in the lounge he said ""my name"" and told me"" I am not going there with you!!"" I was shocked to be treated like this!!!! \r My other family members bring vechicles here to be serviced and a few months ago my mother bought a brand new vechicle from this dealership! \r I called the owner of the dealership Keith Palmer left him a voice mail on Friday April 9th 2010 and as of today 4/12/2010 i have not heard back from him!! I will not do business with a company that treats customers like this! \r Pros: There were no pro's in thios situation! Cons: Shitty Customer Service more

We just bought a car here last week. We got an okay deal and they seemed nice enough, but I didn't feel like they really cared if we were pleased with our purchase. The car had some small parts missing but the thing that made me mad is that the car was advertised as having a 6 disc changer and was marked off the inspection sheet as working. We found out the day after we brought the car home that the cd player does not work. When my husband called they basically said we were out of luck. I know it is a used car and that it will not be perfect, but if you advertise something shouldn't the customer have the right to get what we were expecting? It surprises me to see how lazy businesses can be in customer service, especially with business being slow for so many. But many don't seem to care about the customer's or their own reputations. more

OMG!!! My credit is very terrible i never thought i would be able to get in a nice car with very littel money down and no cosigner but they did it (Beth and Steve) They are awsome i am a picky lady and i some what gave them HELL! but they never gave up i would recommend Courtesy Ford to anyone !!! Good credit, no credit,or BAD credit! They will get you in a nice car with no run arounds!!!!!!! And thats not all they are there to help you establish credit , or repair your credit! And last but not least they are not one of those buy here pay here dealerships every finance company they use reports to all three major credit bureau's!!! They are AWOSOME!!!! \r \r Thanks, \r Beth & Steve\r Steve & Beth Pros: Thumbs up!!!!!! more